Best Buy — Local services in West Des Moines

My most recent experience at this store will likely be the last time I enter a best buy store. I bought an LG microwave that stopped working less than 30 days after purchase (best buy will only accept a return after 15 days). LG doesn't want the microwave back and, as yet, I have not received a decision from LG whether they will reimburse me for their useless product or not (it has been nearly a month since I last received communication from them). I have no need for a useless microwave taking up space in my house so I decided to bring it back to best buy so they could pay the cost of disposal. When I went to what I would call "anti-customer service" I was told to wait. I waited for several minutes before the first "anti-service employee" came to (not) provide help. First words out of this person's mouth was "WHAT IS THIS??" While this person did not yell, it was what I would consider to be just under an outright yell at me. I calmly explained what had happened. Describing that I bought this microwave in this store a month ago, used it for only a portion of that time (I explained that was gone on vacation) and it failed. LG doesn't want it back and may not refund me the money (because LG sent me a form that stated for me to be reimbursed for the defective microwave, I would have to send them a copy of the receipt for another new LG microwave!), best buy won't refund my money, and so instead of me paying for disposal, I have brought the microwave back to the store so they can dispose of it. This persons' response was NO and, essentially what part of NO don't you understand? They then called over a manager who was less eager to help than the first one. I was told that under no circumstances would the accept this back and that I was to take it with me. At every instance when these two staff said anything, they raised their voices and grew more threatening. The manager again told me to take the microwave with me. I asked, so what if I leave and fail to take this with me, and the response was "well you can be one of THOSE customers..." Rather than get into trouble, I picked up the box and pointedly said that I will never shop at best buy again and left the store. It's their loss, we are replacing the appliances in our house, and none of those purchases will be made at this or any other best buy. I should note that I had someone with me who observed all that went on, and agreed with me that the staff started off rude and quickly escalated the tension of our interactions, and this person said afterward that the manager appeared ready to call security if I didn't leave with the microwave immediately). My advice, go anywhere else than best buy or order online. If you do go to best buy and have issues, bring a friend and record the interaction with their ''anti-customer service". Besides shopping at this store, my only other regret is that we did not record the interaction...

I can't write anything terrible about the employees or the store itself.

But beware of the promotional offers, for this store or any others like it.

I was set to buy a phone from here, with the promotion being of taking advantage of my carriers trade in promotion. Plus Bestbuy offered their own of a $200 reward, plus a $200 reward when I got the phone at Samsung. It was a great deal anyway you looked at it. So I held off going directly through through my phone company.

Well it turned out there was a glitch in Bestbuy's system for this promotion. The glitch being they over promised their supply and so they couldn't fulfill all their orders. I had previously done this deal in February with my phone set to arrive on April 1st (Ironic right?)

I had already spent $91 dollars on the tax for the phone and after about 2 weeks I went ahead and used the gift card (reward) for another purchase. Then on March 24th I had gotten an email that my purchase had been cancelled and my money refunded.

Problem was, my money was never refunded so I contacted support on what happened, I went back and forth with them which lasted until about Apr 9th when they said again "My money had been refunded". Turns out it hadn't been, keep in mind I had held off going through my carrier figuring I would just use the refund to access the promotional offer again at my carrier.

May 1st as of today, that rare promotion they offer when the best phones come out was long over. I was finally told by customer service to return to the same store to receive my refund.

According to the manager who was there, that gift card was the refund and since I did not turn it back in I was technically not entitled to my initial payment on the phone taxes.

I cannot complain too much since I did technically come out ahead, but the way it was described is that they did not do this as an act of making up for the time, money and effort they cost me. But more so I acted before they could cancel the gift card.

Oh well, I got some new headphones out of it, but I would have preferred the phone between the two had I known what was going to happen. Not to mention it was also implied to me I would not even receive a refund back to my bank account but possibly only a store credit.

I reiterate again I can't do the deal with my carrier anymore because the promotion long passed according to them. So I am still stuck with my phone.

So again, I say beware of their promotions because I get the feeling it could cost you more then the hassle its worth.

If your carrier is offering a great deal on a upgrade, I would suggest just going straight through them or w/e makes the phone.

Friendly advice from someone who had nearly 3 months of their time wasted, and almost...

Experienced HORRIBLE SERVICE on appliance delivery. I ordered a fridge and a washer and dryer set for our new house in late March. They scheduled delivery for April 25th because the fridge was back ordered. No one shows up, no one calls on the 25th and I took PTO to be off. They reschedule for “the next day” via email. No one shows up, no one calls and I took PTO to be off to meet them (again). I immediately go in to the store and they apologize and reschedule me for April 30th. They show up on April 30th and deliver a fridge and a washer and drier to the garage of our new home. We move in 6 days later and on moving day (which is already stressful enough) we unwrap the fridge to find out it’s the WRONG FRIDGE that was delivered. It’s not a “better” model either, it’s the model that we were upgrading from, much cheaper. This is where the fun begins…

I call the store, which doesn’t have any phones at all and it auto transfers you to out-of-touch overseas support that does nothing but apologize and try to “reschedule” you. I got transferred more times than I can count and they all got nothing done for me until 5-6 hours and 8 calls later I reach the “fulfillment team” which was state side and helpful. They reschedule delivery for May 15th because my fridge was “back ordered” so they couldn’t deliver it next day. They offered for me to use the current (wrong) one, and then free uninstall, install of the new fridge and haul away of the material on May 15th, okay fair.

May 15th roles around so I take 3 hours PTO off work and get home to meet them for the appt. time they emailed me for 1:30-5:30pm. NO ONE SHOWS UP AND NO ONE CALLED AT ALL. No emails either explaining anything. I call their customer service, they tell me it’s rescheduled, then I called the fulfillment/delivery team and they tell me he’s an hour out with one delivery between mine. After that, no one showed up or called. Now I have to schedule a 5th delivery with these people and take more time off of work for their negligence, terrible communication, and poor customer service. I realize that things happen and the wrong fridge can get picked out of a warehouse, I’ve worked in a warehouse, but the flat out terrible communications and inability to go above and beyond after you’ve messed up this big is not how a business should be ran. Steer clear of buying appliances from Best Buy. Shout out to Butters in the store though, he knows his stuff and is very helpful...