Connecticut Home Interiors — Local services in West Hartford

My husband and I purchased furniture from here for our new home. We were told that the floor models they were trying to sell us were just as good as if we ordered it. Don’t believe them. Every piece of furniture we purchased had damage and looked like used furniture. My husband made multiple attempts at contacting them. They said they would send someone to look at the furniture. We received a call stating he was in the area but we were not home. Normally, a time and date would be set up rather than someone being in the area. The furniture cost 25,000. I could cry over this. The furniture is jam packed in the store, it’s hard to get a good look at every angle. They attempted to cover up areas of damage that literally crumbled off of one of the pieces. Cheryl should be ashamed at herself for selling damaged furniture to a veteran and a nurse. Do yourself a favor and go elsewhere. Shocking they are even still in business. They are more concerned with moving furniture out than customer service. And Tom Hall, president of the company only seems to respond to positive reviews. He should be ashamed of the quality of furniture being sold. And Mark needs to be retrained in proper customer service.

The furniture will need substantial repair and will be costly. Any savings from the purchase of discounted/damaged furniture will be mute. The Mexican piece purchased with the crumbling wood putty and damaged top will be costly in itself. There will be no savings. I would never purchase from here again. Cheryl stayed any little “nicks” could be touched up by mark. Nothing was ever mentioned regarding us calling someone to pay for touchups. The damage is beyond cosmetic touch up and is just...

This is worst place you can buy furniture from. I purchased a sofa, dining table, and two chairs in October 2024 for nearly $12,000. First I received the Hancock and Moore sofa within 6-8 weeks which had minor damage from the delivery company (D&D Delivery Service, which in itself is a horrible company and CT Home Interiors is fully aware of it but refuse to use a reputable delivery company because of cost. The delivery company doesn't even have their own tools, they literally asked me every time for a box cutter and tape. ) Then arrived the dining table which had a marble top but it arrived broken into two pieces. I cancelled my order for the dining table and CT Home Interior was giving me a hard time to cancel it. Finally, the worst part and the real horror began. f the two chairs, I had to refuse one chair three times because it arrived with damage every time. It's been almost a year now. The customer service at CT Home Interior is horrible (Cheryl hasn't been very helpful). I literally have to hound her every few weeks. Last I spoke to her was yesterday and she told me that she was busy with a customer. What about me, am I not a customer? Bad, real bad customer service. I have finally given up and filed with my credit card company and if that doesn't solve the issue, I will be taking legal action...

. I ordered two chairs from another store in sept 2O21 . I never received them and after more than 14 months, the unreliable and rude company would not give me any updates and returned my money..I was so angry as I waited all those months for nothing

THE GOOD news: I discovered another store Connecticut Home Interiors, who placed the order, gave me excellent instructions on sending my fabric to manufacturer in the middle of December (and she even followed up with company that my fabric was received and I was in the queue. The manufacturer was closed for two weeks in December but….the BEST news…..my chairs were finished in the middle of February , 8 weeks or so after they received the fabric (counting the two weeks they were closed) EVEN B E TT E R News…..Including the delivery and set up, Connecticut Home Interiors were CHEAPER!

Thank you Cheryl for you attention, always prompt responses and follow ups .The chairs...