Geek Squad — Local services in West Hartford

I went to Geek Squad because my computer would not turn on. It turned out that the battery in my laptop expanded damaging the computer. Geek Squad advised me about how much it would cost to repair the computer, and I opted to have them transfer all of my data to an external hard drive which I was really grateful they were able to do. They also helped me choose the computer that was just right for my needs. The service was extremely fast, and professional. It was an emotional and difficult day because I rely heavily on my computer but they were great about helping get back up...

I brought in a brand-new PC that I built myself because it was having BIOS issues. The “technicians” plugged it in, spent maybe three minutes in the BIOS, then looked at me and said, “I don’t know what’s wrong.” He then suggested I leave it for two weeks so they could “fix” it—for $200.

I decided to take it back home, disassembled it myself, and got it working...

The worker insisted that I have a Surface Book and I had correct him 3 times, that my device is a Surface Laptop. He said that since it was Surface Book, there was nothing they could do. He was talking to me like I was getting it wrong about my own device lol. 3 stars because he recommended me somewhere else to take it which I plan...