Starbucks — Restaurant in West Hartford

Good morning,

I would like to take a moment to commend an outstanding employee at one of your locations. On the morning of July 4th, I visited the Starbucks situated at 25 Kane Street, West Hartford, CT, at 5:57 AM. The level of service I received during this visit exceeded my expectations.

Upon arriving at the drive-thru, I was promptly attended to by a young woman who provided an exceptional standard of customer service. When I approached the window, I inquired whether it was challenging to be pleasant and she responded with a look of confusion, affirming that it was not difficult at all. I proceeded to share with her that I oversee two fulfillment centers for a security company and had spent the previous night in the hospital due to the recent passing of my grandmother.

I mentioned that I had attempted to visit a nearby Denny’s for coffee and to catch up on some work, only to find that they were closed for an hour despite being a 24-hour establishment. This experience was particularly frustrating for me, as Denny’s had been a cherished spot for my grandmother and me during my childhood. The employee then excused herself momentarily, leading me to believe I was delaying the line. However, she returned promptly, expressed her condolences, and presented me with a $4 gift card for my next drink.

I must emphasize that this gesture, although unexpected, significantly uplifted my spirits during a difficult time. It is employees like her who exemplify true hospitality, and I believe she should be recognized for her exemplary service. If she is not currently in a supervisory or managerial role, I strongly recommend considering her for such a position.

Her ability to maintain such a positive demeanor and make a meaningful impact on my day despite working on a holiday is commendable. I have consistently experienced excellent service at this Starbucks location, and although I find it challenging to submit reviews due to my busy schedule, I felt it was essential to acknowledge this particular employee.

I sincerely hope she does not face any repercussions for her generous act. Good team members are invaluable in today's business environment, and I regret that I did not obtain her name. Please ensure that this message reaches her.

Thank you for your attention to this...

This location is CONTAMINATED with BLACK MOLD and INFESTED with gnats/fruit flies . They are embedded in ALL the sinks , drains, and pipes near ALL the bars where drinks are made and in the back where dishes are washed ! The GNATS CONTAMINATE ALL the fruit inclusions , vanilla bean , malt , and matcha powders , as well as the frap chips and the syrups . They are clearly displayed in the pastry display case along with sitting pastry items . There’s black mold in and around ALL the sinks , in the pipes and drains . These are the sinks where they make the refreshers and Frappuccinos and the shakers , blenders , and pitchers for matcha are placed here on all that mold . Most employees are not cleaning the counters and sinks properly or even remembering to wash their hands . All of the dishes and store equipment are rinsed in luke warm water and thrown into the dishwasher without proper use of dish soap , hot water , and sanitizer by most employees . Roaches were found in the walk in fridge that house all of the food items , milks and refresher bases . The manager encourages this unhygienic , toxic , and hazardous environment and doesn’t care if your food and drinks are...

As others have said, they focus on the drive thru for priority. Was just there the other day and there were 5-6 employees working, so nothing noticeably understaffed. Placed a mobile order and my drinks came out very fast, which was great. No line of people at the register, about 5 cars in the drive thru, so a seemingly manageable scenario for the half dozen employees working. There were several of us waiting at the mobile order pickup area and I can see some people were waiting a long time for their food, which is what I was waiting for as well. The one employee they had making the food I can tell was only focusing on the orders for the drive thru. I went over to the register to see if I could politely ask about when my food would be ready after waiting 15 mins and none of the employees would acknowledge me. Finally, one of them asked if I was waiting on food (as if they already knew this is a recurring issue), and when I told them my pickup order name they saw my food was sitting in there for a while, but not brought over. I didn’t see any manager on duty, either. ...