T-Mobile Authorized Retailer — Local services in West Hempfield Township

I went to the store to trade in a phone and upgrade. Also to add on another line and get a new phone for that line. They only had one 15 pro max in stock and I wanted 2 of them, so I gave that one that was in stock to my brother for his new line. I would have waited for a 15 promax to be sent in the mail for myself after trading in my device, But the associate convinced me that the 15 plus would work the same the only difference was it only had two cameras instead of three. I let the associate know that the main reason I wanted that phone was not only to upgrade from my 13 Pro, but because I wanted to play resident evil on my phone. The associate reassured me multiple times, as well as all of the other associates in the store at the time that I indeed would be able to play resident evil on the iPhone 15 plus, So I went ahead and went with the associates recommendation, Only for me to figure out on my own when I received my new device in the mail, that I actually cannot play that game on the iPhone 15 plus because it’s not compatible with the device. The associate spent so much time doing a whole bunch of math on a piece of paper of phones that I didn’t even ask him for, Taking up more of my time than what was already spent there. You would think he could’ve spent that Time looking into the phone he was trying to sell me to make sure the information he was telling me was correct. The fact that all of the associates said the same thing comes to show that clearly they are all uneducated on the phones That they are selling to people. The only reason I did not go through The refund process is because I was informed that I would have to return to the original store and I refuse to return to a store, where the associates are uneducated and wasted my time. Now I’m stuck with a phone that I really don’t want. This was my first time going to that location and my last. Very...

Don’t waste your time going into this store, the employee Cici or Cece is incapable of doing anything to help customers, not once but twice she was so unbelievably unhelpful. First encounter, we went in to return our internet right away she was talking rudely about her fellow coworkers who were not present to defend themselves to a customer once it was our turn we were asked if we had a label, we did not get one when we initiated our return online and were unable to print it out regardless due to not having a printer, she refused to help did not ask our name to look up the account to see if she could assist us, literally just stood there saying we should have a label, she did say the most she could do is print it out if needed but wouldn’t help us any other way to obtain said label. We contacted customer service an informed them of our issue, they stated it was weird that the associate didnt really do anything in store and sent the label to our email promptly, we then returned to the store once again she was there doing what she does best, just standing there not helping anyone, the other associate was helping customers back to back, but once again we left with the box and the label because they wouldn’t ship it back , then what was the point of coming to the store with said label if they weren’t gonna ship it out to begin with. Something that should have a been a once and done trip has now turned into two, and a trip to the nearest UPS store to ship out an item they could’ve shipped out. Save your time, it’s not worth putting up with shotty customer service just for...

THIS IS NOT A T-MOBILE STORE!!! This is an authorized dealer named VTCellular. They are horrendous. They need to learn how to train their employees. I was told there would be no restocking fee if I tried the service and it didn't work at my place of employment - I have worked in the industry, and I was quite aware that T-Mobile has poor service and I was nervous about this due to my job entering rural areas. I ended up having no service and attempted to return the phone two days later only to find out they wouldn't waive the $50 fee. I was told the manager would call the next day to come back so he could enter his password and waive the fee. He never called. I went back in and this time was told that the manager would not even be in until Friday. However, on Friday a credit would be applied to which I agreed that was an acceptable solution. That credit was never applied. I came into the store the next day to get it applied and was finally greeted by the manager. The manager told me I would have to wait 14 days because their "limit for credits was reached" and they had a budget. I said this was unacceptable and as I began to demand they call corporate T-Mobile for a solution I was repeatedly spoken over by the manager and interrupted without being listened to. I was irate - and to be fair - I used inappropriate language in the otherwise empty store - but he called the police rather than handle it. DO NOT SHOP HERE. YOU WILL BE LIED TO AND...