Ollivander's Wand Shop — Local services in West Hollywood

If you want to experience the wand choosing experience with Ollivander himself, line up in the queue. The staff funnels about 10-12 people into Ollivander’s room. It is a small, dark room with no windows. So if you are claustrophobic, this ain’t for ya. Ollivander (well the actor) randomly picks one person to choose a wand. There is no rhyme or reason to the choosing. He goes through a cute demonstration with special effects. It all lasts less than 15 minutes if that. Then everyone is funneled into the wand shop.

The wand shop is loaded with wands. All of them in sturdy keepsake boxes. They have wands from characters from the HP and Fantastic Beasts movies. They have interactive and non interactive wands. But all sales are final even with the interactive ones. I suggest if you buy an interactive wand, immediately activate it on the spot to test it out right after purchase. That way if there are issues, you can address it immediately.

Another cool thing in the shop was the information sheets describing the characteristics of the different wand...

Thanks for making my son cry. This Ollivander's is so disappointing compared to Orlando. In Orlando, when we had a wand issue they repaired it and sent us on our way. My son isn't a big ride fan, but he LOVES doing all the magic spots many times over. So we fly to CA to visit family and went to Univeral to see their HP land. My son's wand is from Orlando where is had gotten chosen for his wand, so he loves his wand. It got a nick on the tip and wasn't working on, so we took it in to get repaired and they said they couldn't. He said there was nothing they could do. My son was so sad, that his wand couldn't get fixed and he couldn't do magic anymore. Solution: Fix the wand so people are happy, they spend more money when...

Absolutely terrible customer service. Went with a five year old. Waited in line 30+ mins for a shop. She didn’t get picked for the ‘wand ceremony’, which is the luck of the draw I guess, but they should really pick the youngest child. The ‘wand maker’ tells us to come back early the next day. So we are first in line in the rain. We tell the staff what happened. She still doesn’t get picked. An older child who was later in the line gets picked. Their only response: stand in line again. This for a $60 piece of plastic. The fundamental difference between Disney and this place is that Disney at least tries to be magical while making money from you. Universal just wants to make money and doesn’t care about the experience of...