Hello Kitty Store — Local services in West Hollywood

Great place and food items, my daughter's really enjoyed their drinks...but I have to say that unfortunately they need new staff members. It was my daughter's birthday and we bought her and the fam a drink since she's a big HK fan. My daughter wanted a to-go baggie since it had the characters on it so I asked an employee if I could have one, since I made a purchase. She looked over to another coworker who was very rude and refused to give me one. Then I offered to buy the baggie instead, since they didn't wanna give me one with my order and once again she very rudely refused to let me buy it and told me I had to purchase a pastry to get one.

I understand you might have your rules and all, but there's ways to talk to people and still comply with your rules. Not to mention, why lose a customer for a $0.25 baggie?

I miss the days when customer service and satisfaction was a priority. This review could've been a great one if employees practiced great customer service and remembered its customers who contribute to the success of...

The Hello Kitty Store at Universal Studios Hollywood is an adorable, must-visit spot for any Sanrio fan! The store is beautifully decorated with pink, pastel colors and cute Hello Kitty-themed designs that make you feel like you’ve stepped into a kawaii wonderland.

There’s a wide selection of merchandise, from plushies, apparel, accessories, and home decor to exclusive Universal Studios x Hello Kitty collaborations. If you’re a collector, this is the place to find unique and limited-edition items.

The staff is friendly and helpful, and the store is well-organized despite often being busy. It’s also a great spot for cute photo ops, with themed backgrounds and displays. Whether you’re a Sanrio fan, shopping for a gift, or just want to soak in all the cuteness, this shop is definitely worth a...

The store on the inside of the park and on city walk are cute but small. The one inside is just a small section/room and then other areas are things they sell with other characters/themes not related to Sanrio. The one on city walk is a bit bigger and has more but still not a huge selection of things. I thought it looked bigger from the outside. The staff in both stores were very nice though. I also went to the cafe and bought a cookie and a lemonade. When I went to pick it up at the window they just gave me the cookie in the plastic wrapper it came in. I asked for the small cute bag for the cookie so I didn’t have to shove it in my purse and they were rude and literally refused to give me one but then offered me a HUGE plain white one instead. I declined. That...