Jimmy Buffett’s Margaritaville — Restaurant in West Hollywood

I really dislike giving 1 star ratings. The experience at this place was exceptionally terrible. First, when we arrived the host stated it would be a 20 minute wait. This was odd because the place was not busy and the tables were all open. We waited. While we were waiting, other guests were arriving and they too were told the wait would be 20 minutes. When it was time to be seated, all the guests that arrived after us were seated at nearly the same time as us. We were seated in an area that was empty the entire time and zero guests were in that area. The experience only got worse. First thing the server told us, "No meals with shrimp are available, we have no shrimp." When it came time to order beverages, they were out of any decent beers, on tap or in a bottle (they had no bottles whatsoever). I figured it's cold out, I'll order an Irish coffee, nope, the coffee machine is broken. I asked the server if they were closing down, she said no, the menu is like this due to COVID-19. So, this is December of 2021, most places, especially commercial restaurants, have got passed the whole "pandemic menu." Really, you do not have working coffee machines, shrimp or bottled beer because of the pandemic? How the heck is Popeye's still in business? Where could they have possibly procured shrimp from? So, we settle on food. We receive our food. I ordered some chicken pasta dish and my wife ordered fish tacos. The pasta dish was probably better than most prison food, so I suppose that is a win. The fish tacos had as much flavor as the oxygen we breathe in a pollution free environment. Outside of the texture, they had no flavor. Our kids ordered Mac and cheese and fish and chips. The Mac and cheese was decent, seriously not bad at all. The fish and chips were surprisingly large for a kids meal and did the job. When it was time to leave, we had to wait an incredibly long time for our server. To the point that my wife decided to walk around the restaurant to try and find some assistance so we could pay our bill and leave. First she asked the host if she could send the server over, the host said yes and then never moved from where she was sitting. Actually sat there and did not do a thing. Now, this little goblin of a human could have just said no, instead she said yes and did nothing. So, after about 10 minutes and still no visual on our server, my wife walked around looking for anyone that could help. At this point, we have been waiting for our check for 25 minutes and I am of the mindset that they must not want our money? Fortunately, my wife finds the manager and she finally brings the check over. Still never saw our server, rumor has it, she is still missing to this day. Did she ever really exist or did we just imagine the whole thing? The point of this is to say, if given the opportunity to eat here, I'd pass. The prices are expensive but you anticipate that for a place at Universal City Walk. This was just expensive for such a...

Went to go to the movies tonight and decided to get a drink and a bite to eat before going. Thought we would try out Margaritaville.

We were going to sit at a table, but decided to sit up at the bar. Literally waited about 15 minutes for the bartender. While we waited, we literally watched her during those 15 minutes speaking to it look like someone who worked there, but was sitting at the bar. She finally come around and ask us what we wanted to drink.

We ordered a drink, and that literally took another 5-10 minutes. Mind you the bar was not busy at all. Then I decided to just order one thing to start off because I was already not enjoying my time.

I ordered the lava lava shrimp. It was more like salt salt, shrimp. Again, I literally waited another 15 minutes for someone to come back around so that I can tell them that I could not even bear to eat it because it was that salty. Of course, the bartender was still talking to the boy that was at the bar. There were other bartenders around and every time I went to say excuse me they walk right off. By time our actual bartender came to us she was like how is everything and of course in my mind I’m like “Well you could’ve asked that a while ago”. I told her that the shrimp was way salty and she was nice enough to take that off so that was the great thing.

Because of the experience, I didn’t bother getting anything else. We ended up leaving and going and eating somewhere else.

Do I recommend this place? No, unfortunately I do not maybe other people might have a better experience than I did. Besides the lack of customer service, the food that I did have was too much to even give this a...

Horrible customer service. When I came here it’s my significant other, we walked in and were told by the guy at the front desk to wait and be seated. A family came in after us and got seated right away by a hostess, while we sat there waiting, even though we had gotten there first. Then the hostess came back and she and the guy at the desk were chatting it up. We sat there for 10 minutes before the hostess asked the guy if we were waiting for a table. Finally she went and seated us. Don’t remember her name but she was very nice to us, the only positive about this whole experience. Once seated we were completely ignored by every waiter and waitress that passed. We probably sat there for about 20 mins or so before I was able to get anyone’s attention. When I finally flagged down one of the females that worked there, and I asked if we could get someone to help us and all she told me was “well I’m a bartender not a waitress, so I can’t help you” so I told her to get me someone who could help me. Honestly, the nerve of someone who works in the food service business responding to a customer like that is unacceptable. So we waiting another 10 or so minutes before anyone came to take our order. The restaurant was packed with employees but not one even came up to ask if we had been helped yet. Even the manager passed us by and even stood right in front of our table while talking to some other guy. And no acknowledgement from his either whatsoever. Horrible restaurant, horrible experience. We also had a similar experience at a different location, so we are never coming to this restaurant or any other...