AT&T Store — Local services in West Lafayette

ZERO Stars!!! I am a very amiable patient person. What I observed and encountered yesterday (06/17/25) was abysmal. I merely wanted to return a charger cord that had been sold to my 80 yo mother. A simple 3 minute transaction. The store was not very busy. Yet my presence was not acknowledged. Nor did the doughboy posing as a competent salesperson ever take a second to ask why I was there. I'm standing there holding a bag w a receipt in my hand...so he might have rubbed 2 braincells together to formulate a thought that I might be helped in a timely manner. I however noticed that he was very interested in the commission $$$ from 2 other paying customers. What transpired next is why I'm leaving this WARNING...NOT A REVIEW...A WARNING!!!After resigning myself to a long wait I observed said doughboy finally start to assist an elderly lady who had been waiting longer than me. I immediately noticed the annoyance in his voice. This elderly lady had bought a new phone (maybe 2?) She was very upset w the bill she showed him bc of all the charges and fees and insurance being charged to her account wo her approval. He acted like she was dumb! And started raising his voice and talking over her. So she said she wanted to return everything. Cancel everything and get her money back immediately bc it was a next day return. She hadn't even turned the phones on...but had opened the boxes. Bc she had opened the box he was going to charge her $55 x2 restock fees...and refused to give her any money back! She would have to go online and file for a refund that would arrive as a check. She was becoming very upset. I have great empathy for elderly people, especially when they are trying to navigate technology. They get very confused and frustrated. Doughboy was only making everything worse by the minute. I finally could not take his condescending attitude and completely unhelpful manner so I spoke up. I said this lady clearly needs your patience and assistance in order to obtain a refund. She wants her cash back now. Just call a manager. Oh he got so lippy w me! I wouldn't stand for it. I said well then why can't you explain how long a check will take to arrive...bc I bet AT&T will make it take 6 to 8 weeks. Maybe she needs that money back bc she can't wait 8 wks for $800. That's when doughboy really took charge of the mess he created and told me to leave the store...lmao...I'm glad doughboy showed his ass to every customer in that store. Before I left I told the elderly woman to sign up w Pure Talk USA for excellent phone service, customer service and the best prices on new phones. I said it clearly and loudly enough for everyone in the store to hear. I wish I had doughboy's name as reference but the name tag was mostly concealed under the lapel of his ill fitting jacket. Heed this and other reviews...this AT&T store does not give a damn about your needs. They do however care deeply how to mine your...

First of all I don’t recall ever writing a bad review. I have not used this business for years since I had a very old iPhone which I also purchased from this store. I hadn’t been back in the store since that purchase. On January 30 I purchased a new iPhone 11, only because my old one stopped doing a variety of functions. From day one I had intermittent trouble with the phone; not being able to hear rings, hear voice mails, or others hearing my voice mail message. My first encounter was with Austin. I purchased the phone from him. The store was not busy, yet Austin seemed aloof and preoccupied. He even told me to drive across the street to McDonalds to use their WiFi to back up my phone. It took me longer to drive to McDonald's than to do the back up. He also had me pay for more storage before the backup. When I returned he said he guessed I didn’t need the additional storage after all($1/month). He did not seem to want to do any more then sell the phone and get me out of the store. I dealt with Adam a few days later. I can only say good things about Adam. He was patient, knowledgeable and more than willing to help. We thought he had fixed the problem, but unfortunately had not. My next associate, Bradley, was the absolute worst. He was not friendly from the onset. He took me to the counter where he was on a high stool with his blue surgical gloves looking down on me in a little chair. There was a speaker close by and I asked if he could turn it down a little. He said nothing but with such force turned it completely off knocking the speaker down. I tried to tell him what I had experienced the last few days and his response was just tell me the bottom line. I told him I just wanted him to listen to what I had been going through. His response was with the Apple case numbers you have; you have had plenty of people listening to you. Now keep in mind I was the ONLY costumer in the store. I asked to speak to his manager and his response was I should not speak to him like that and that I was being aggressive. I told him every store allows one to speak to a manager. I finally broke down into tears where James, the manager, took over. He was wonderful and was good at defusing this situation. I cannot think him enough for intervening. Bradley continued to work on my phone but never addressed me again. I know without a question of doubt that Austin and Bradley would have never spoken to my husband like they spoke to me. After, 8 days I was finally given a new phone without the $50+ restocking fee and it is working great. I have only great things to say about Apple and ATT support. Without their backing I do not think I would have faired so well. The Geek Squad at Best Buy’s was...

Went to the store for a new phone. Well, upon entering, I was greeted by a sales person who was disrespectful and very demeaning.

His demeanor was very condescending and argumentative. The crazy thing is that, yes I’m a senior citizen but spent my career in technology and know the ins and outs of what he was trying to sell me. However, I didn’t tell him about what I know.

His character was that of someone who didn’t want to take the time to HELP a senior citizen with understanding the options or the details of any plan alternative that one may be interested. He didn’t look at me and continued to speak in a monotone voice with the condescending emphasis.

Never offering options, alternative or being sure I understood were his mantra. Argumentative, and inattentive were his character. Salesmanship was and is not his forte. I don’t understand why he is even in the position he is in.

The final straw was him telling me I would get 20% off accessories when I was prepared to purchase them online to save sone money. No sales disclosure before closing the deal. Assumed 20%. Later, no 20%. Went back and he explained that it was only if I bought 3 items. Hmmm, bought 2. Why didn’t he say something? Well...

His initials are Nathan. If you go here to get a phone, find someone else or go someplace else. This was the worst experience I’ve ever had upgrading my phone. Oh, and I got the top of the line. Glad he doesn’t sell cars, homes or anything else that has a really high...