PetSmart — Local services in West Long Branch

I had an appointment for my dog to get a hair cut, as the warmer weather is here and the person said that they couldn't give him a hair cut because he had some mats in his fur. The only thing that they could do is Completely Shave all his fur off. I personally groom him 2-3 times per week. There were Zero mats, just a lot of fur. This person is simply Lazy. So many people and businesses only want easy and simple type work. I understand that all dogs in reference to their size and type of coat are not the same. I Expect to pay A higher fee than "easier" to do dogs. However, I wasn't given a choice. In this age of Descrimination, I feel like I was Descriminated against. I Truly feel sorry for Everyone who is participating in Life at this time in our country. I'm a baby boomer and feel fortunate that I grew up with "Mom and Pop" stores and folks that had the intelligence and caring that Made our country Great. So, what I'm doing, is hiring a person who is in the USA legally and pay them double the minimum wage and pay all the taxes associated with a Legal employee and the Great news is I will be helping our country's unemployment and My cost will be about half of what Petsmart charges. So, hopefully more people will stop the decline in our used to be Great country. We all should make America Great Again one proper and legal...

While I like the selection of items they have in stock, the grooming department leaves much to be desired. I went into great detail explaining about my dog's grooming needs (a bath and buzz cut, not a breed specific cut) and how he'd not be able to stand for the appointment and so whether the harnesses were used as in the self dog wash were used or it was done a different way be aware. This is all understood until today when the dog is brought in real need of being groomed and he's turned away for being 'handicapped.' So, a groomer doesn't handle a very docile dog who has trouble standing, and more so as grooming can get him a bit anxious, but sets up an appointment for 10 days later anyway to turn down the appointment and say a vet should handle it. Get real! This is him 4 days before the appointment. Trouble standing after doing a bit of walking. Common issue for many older dogs so not seeing how any grooming business doesn't handle this scenario. The best part is I got an opening soon in a highly reputable place 3 minutes drive away, and who were very happy to take him on, and responded in a way that they understood exactly what I was saying and not just writing down an...

I had an extremely poor experience at this location. I brought my 4 month old large breed pup for his first grooming. He was hesitant walking into the new setting but none the less very well behaved. The groomer who I was scheduled with barely greeted me or my dog and then proceeded to put an additional leash on him and drag him back until the point he was coughing/gagging. I was ready to walk out at this point. she then insisted that I would be called when he was done being groomed, despite the fact there is a very clear waiting area available for people to wait. it was clear she didn’t want to have to deal with audience. I hope that nothing else happened but from these few actions I will never be bringing my dog back.

Additionally I paid for a package which included a sanitary trim- which was not done. He also was not even fully dried and I also paid for a package for a bandana which was not given to him. I am so disappointed with this experience and I will never put him in this position...