Taco Bell — Restaurant in West Long Branch

Had an absolutely terrifying experience! Usually come to this location very frequently, food is always on par and timing is efficient. However, my latest experience was an absolute nightmare. Went through drive thru and ordered my food and drinks , received it shortly after. Left and proceeded to go home. Not even 5 minutes into my drive, I start to notice error messages coming up on my vehicle, I continue Home less than a mile down the road where I am greeted with Pepsi saturating my entire middle console of my vehicle where my gear selector and infotainment controls are housed. The drink remained untouched in my cup holder the entire ride. The top to my drink wasn’t placed on properly by the staff and leaked all over. In short, the entire console shorted out and my vehicle had to be towed to BMW where repairs will cost upwards of $3-4k. Taco Bell management quickly swept their hands free of any liability, saying once it leaves the drive thru window it is no longer their property. CCTV video that was used to analyze the encounter and determine they weren’t liable, of course could not be released to me for my own viewing. I was offered $20 in compensation in addition to my original payment refunded. An admission of guilt but short of liability in my humble opinion. I am extremely upset about the entire situation. I just want my vehicle repaired. I’ve patronized countless other fast food drive thru establishments (F.E: Chic-Fa-La, McDonald’s, Wendy’s, ETC) where I’ve never encountered such issues. It all boils down to lack of training and solicitude. No accountability for employees actions whatsoever, from the top, down, I’ve witnessed nothing but absolute carelessness thus far. Thank you Taco Bell. Sad to say, I love taco bell but won’t be back after I’ve witnessed first hand how you treat your...

I work at the petsmart not far from this location. I can't begin to describe how amazing this one server is behind the counter when I am either going through drive through or ordering inside. He goes above and behind to make sure I feel special and human. It's something that has truly been lost over the spand of time. People don't realize that little extra can boost someone's day can just make them smile and shine some sunshine to their day! He wears the taco hat proudly. He has an awesome personality and amazing customer service! I love coming here just to see him and his smile that makes my day seem so much brighter. He is a star for sure! We need more people like him he is genuine and sincere. Can't wait to the next time I stop in or go through the drive through just to see you! Keep up the...

Love the new change I'm glad they knocked the old want down,🫶👍 not for nothing but I like the New changes new employees 🥰 because the old employees will not take care of you ASAP, they will leave you standing in front of the counter for 20 minutes and you will have to say like excuse me hello is there anybody here they would be chit-chatting in the driveway with the rest😠 having a cool time that was very rude and I hate it going to that one so much but it was close to my area 10- minutes away . I WENT BACK TO SEE how it would go love to change inside love the employees the minute you walk in to take care of you it was outstanding to help me out with my tacos with beans lettuce tomatoes know me it was outstanding love it love the employees Amen...