The Home Depot — Local services in West Long Branch

I regret to share my recent unfavorable encounter at the Home Depot in Eatontown, NJ. My experience was marked by frustrating incidents that significantly diminished my satisfaction with their service quality and inventory. These issues have prompted me to transition my business to Lowe's.

It is disheartening to observe a noticeable decline in customer service standards and product availability, particularly from a store I have faithfully patronized for numerous years. The persistently disorganized arrangement of items, the lack of well-informed staff, and the absence of assistance in the lumber department collectively signify a substantial breakdown in the store's operational and training processes.

The recent confusion I experienced while attempting to locate items like the Toro leaf blower and outdoor lights underscores a substantial communication gap within the store and the need for more meticulous product organization. Additionally, the unavailability of personnel in the lumber department and the subsequent inability to obtain assistance for cutting the required lumber needs to be improved in employee coverage and preparedness.

Moreover, the contradictory information I received from different staff members, the necessity for an accessible manager to address my concerns, and the general disorder in inventory management all contributed to an exasperating shopping experience. Unfortunately, such occurrences can drive customers like me toward exploring alternative options like Lowe's or online platforms like Amazon, which consistently prioritize seamless shopping experiences and diverse inventory offerings.

To foster lasting customer loyalty, businesses must uphold consistent service excellence and well-organized inventory practices. My choice to transition to Lowe's is not solely based on personal preference but on the broader concern that Home Depot and similar retail giants must confront to remain competitive amidst the evolving retail landscape.

While the deterioration of my formerly positive experiences with Home Depot is disheartening, my feedback will spotlight areas needing improvement. Constructive feedback can potentially drive positive changes that will ultimately benefit current and...

My experience was a mixed bag. I used Home Depot for a majority of my home renovation, which included kitchen cabinet design and installation, hardwood flooring installation and stair runner installation.

The flooring and runner installation were fine. A hiccup or two, but nothing major. Just minor inconveniences.

The kitchen design process was the BEST part of everything. Billy was amazing, knowledgable, a big help and an asset during the process. He was the biggest reason I decided to go with Home Depot for the install even though I most certainly knew they would be among the most expensive.

But I figured they are a big company, the price was pretty all-inclusive, they take everything with them from the demo, I know they are fully, so I figured I would pay 5 star pricing for 5 star service.

Not so much.

Now, the guy John and his assistant that did the work were first class. Amazing job.

But the plumbing from Pro Interior Solutions (the subcontractor Hiome Depot used) was a NIGHTMARE.

First, getting someone there was a chore. After demo, I had cabinets but no running water in the kitchen for almost a month.

Then, they had 4 distinct jobs: hook up sink, dishwasher, fridge (ice maker and water) and a shut off valve for outside spigot.

They came, did the work, or at least 3 out of 4 because they forgot to do the fridge.

They came back a week later and said they needed another part.

And they've never returned.

So now I will have to go out of pocket to finish the job.

Also, Pro Interior Solutions still needs to replace one of the doors on the cabinet that is cracked on the inside.

Looks like I am paying extra to finish the job.

Not like it didn't cost me an arm and a leg going through Home Depot to begin with.

I suggest you get a lot of quotes.

I figured you get what you pay for.

Guess I was wrong. Sometimes you pay 5 star prices and get 3...

This review is for this store specifically. If you’re going here and you know what you want you’ll be fine, but if you need help from the staff on the floor good luck. I found TWO employees both not already helping a customer in the middle of one of the aisles in the drill department that I was shopping in and they both had completely no interest in helping me. They were preoccupied with some task where they were standing and wouldn’t break away and explain the Ryobi drills that were on sale on the endcap in the same department. So I commented to them that they seemed too preoccupied to help me and that I would be down at the endcap trying to pick a drill by myself. But they never came to help me and I bought what I think is an awesome deal on a Ryobi drill set. But it would’ve been nice if one of them could’ve walked the 30 feet to the endcap where I was and explained all the differences between the boxes that were on sale and made me feel good about what I thought was a good deal...