The Home Depot — Local services in West Norriton Township

Purchased and order my floor on 09/21/2023 - to date my floor is still not installed. This process has been one headache after another with little to no sense of urgency in this matter getting corrected. We ordered hard wood floor and selected and paid for in home delivery which meant dropped off in my driveway for me to carrying into my actual house. The order was not delivered in full and no one from the store called to confirm that delivery was dropped off in full. The invoice left with the material stated dropped in full but i was missing more than 3 items. Installers took 3 weeks after drop off to come and install. Once there they stated more than half the floor was defective and could not be installed. The installers had already stripped my current floors and laid down the paper prepping for installation. Was told that the floor would need to be exchanged out. The actual floor exchange took 2 and half weeks to get done, to which i had to take more time off once for pick up and once again for delivery. The delivery driver was scheduled at a different time from the helpers to bring in the floor , so the floor sat in the rain for about an hour before the workers showed up to bring inside. The workers left all the packing material , straps and wood in my driveway for me to clean up. I have had my whole upstairs with bare sub floor and paper laid down for coming on 4 weeks now with one more week to go. Passing another Holiday to where i can not host anything due to all the furniture relocated to leave rooms bare , to the family reduced to one room cause the rooms need to be bare for install , avoiding my upstairs due to the subfloor not being a smooth or safe surface to walk on because of previous tack nails , potential of wood splinters. The workers have provided no sense of urgency to fix this matter , I have not been contacted by anyone to apologize about the inconvenience. To actually get someone on the phone requires multiple call ins and messages for a response. If you are looking to start your floor project with Home Depot ----- DONT .... it will be 11 weeks from order date to installation for me ... assuming they install when i am currently scheduled for and dont delay...

I had a great shopping experience at Home Depot. I bought my front door then when I got to my car realized that I didn’t have my cell phone so I turned around to go back in the store and went back in the store stopped in every aisle. I was in, spoke to the person who sold me the front door and to no avail did not find my phone got back to my car, and I saw a young employee returning a shopping cart from where I had put my shopping cart that I’ve used. I pulled over next to him and I said excuse me, did you happen to find a cell phone in any of the shopping carts? He was staring at me as if he didn’t hear me so I repeated myself I was not angry. I was not yelling. I said did you find a phone in the carts and he had his hands in his pocket while he was walking up to his buddy looked at me and said yeah I got your phone right here ha ha and was laughing with his friend so here I am confused thinking he really did find my phone and he was just messing with me But no I go inside and get a manager because I’m so confused as to what’s happening when I’m waiting for the manager, I have his friend yelling at me telling me I’m screaming at his buddy asking him for my phone back when all I wanted was a straight answer of if he found a phone or not I have never in my life Not even treated by that by an employee like that, but I have the assistant manager and whoever else come up to help me and yes, they help me. A customer actually helped me to find my phone, but this boy was not treated as though he did something wrong. No one apologized for his behavior. No one apologize for how he treated me Him and his friend bullied me, braided me and laughed at me out front of the store because I was an employee I was a customer looking for my cell phone asking an employee just like I had asked all the other employees if they had seen it where in the world is that OK? Why is it OK to treat people like that and why is it OK for this boy to get away with it And I just spent a lot of money there and I always spent a lot of money there and I am just disgusted and I really hope someone reaches out to me from a corporate stance because this is not OK. I feel discriminated against 100% racially and because...

Went to Home Depot to grab a few needed items for a huge few home projects I’m working on I love Home Depot really do their employees are always helpful and don’t mind at all not to just tell you where an item is located but actually take the time to stop what they’re doing and walk you over to it though just like many other stores doing the cove at 19 pandemic their website might say that they have a few items left in stock when really they don’t have any of them like I said it’s not just Home Depot it’s many retail stores so I would suggest if you look on their site and they do say that they have it in stock you might wanna call before you drive down there just to make sure or the heck with it take a ride anyway you’ll probably be like me and even if I’m only there for one or two things it’s like a toy store I end up filling up half my cart with great interesting products that even if I don’t use right away I will definitely be able to use later for either home projects or whatever I may be doing at the time they allow service dogs as well they might allow dogs that aren’t service dogs but I know service dogs are welcome they always are having amazing deals on certain items at certain times yes other stores do as well but from what I can gather and what I’ve seenHome Depot always seems to be the others prices even if it’s by a few cents and like I said their employees are very outgoing and willing to help more so than other stores like this so next time you stop by the Home Depot I hope your experiences is as good as mine is...