The UPS Store — Local services in West Orange

Came in with a taped over label that was slightly wrinkled that UPS rep at this store Dylan attempted to fix the label (with a box cutter I might add, and ended up slicing the label) accidentally ripped it. Once it was damaged to where it was unable to scan, he persistently stated to me a that as the customer I had to pay to reprint a new label in-store which was $4.25, or bring the package back. This seemed like the Most inconvenience option for him and I, and not very customer-friendly, when he had the ability to just reprint a new label that I had immediate access to, right then and there.

I alerted him that it was ripped by UPS (him), and that if a new label is required because it was damaged BY UPS, then UPS should reprint the label complementary for me as the customer. He argued then continued to insist that I had to still pay for a new label, even though he was the one that tore the label. I could tell he started to get upset and flustered and I reassured him that there was no reason to get upset or passive aggressive, that I was not upset at all, and that I was only trying to understand the reasoning and asking for a mutual solution. It’s like he oddly became upset that he had to try and help a customer. Worst part is, he didn’t even apologize for tearing the label or for any of the interaction for that matter. He tore it, looked me in my eyes and said “you have to pay for a new one.” I had to spend an extra 10 minute in that store just because he didn’t want to help me. What happened to the “customer resolution” part of the customer service training when you get hired in customer service?

If the print fee would have been its original ~$1.20, I would have just let it go. But $5 to print a label, especially when I ALREADY HAD ONE, is insanity. That is some awful, super capitalistic customer service on your part UPS.

Reprinting a complementary label for customer, especially $5 dollars! , at the fault of UPS should have been the...

I had made an appointment for notary service, and I did so because I didn’t want to be turned away as a walk -in, I was on a tight schedule and really need it done. I was 15 minutes early, waited in line until it was my turn, which happened to be the exact time of my appointment. While I waited I watched someone else having documents notarized. When it was my turn, I kindly said, “Hi, I have an appointment for a notary”, to which I was told, we are not allowed to do notaries when we are short staffed and busy, you’ll have to come back later. I repeated, “but I have an appointment and I really need this notarized”. Their reply, sorry, please come back later. I don’t think I should have to be inconvenienced because they are short staffed or busy. I unfortunately, rescheduled my next appointment, went somewhere else, and won’t rely on their appointment...

Jessica over complicated a very simple transaction. To have to repeat "give me the box" what felt like 50 times is ridiculous. She advised of the policy of no boxing in the store, great, now just hand me the box so I can go to my car and save 3 dollars. Be serious here. UPS is a shipping company not a think tank, I can make decisions on my own and don't need my merchandise held hostage while you get through your skull that I'm perfectly capable of boxing my own items outside of the store and bring it back. Also, you're creating an inconvenience for me and im calling you on it in real time, be a professional and hand me my receipt don't slide it along the counter like some 5 year old because you're embarrassed. Do better be better and stay off the devils lettuce because you clearly can't handle it. Signed - Man who just had to yell at you to go...