Lands' End — Local services in West Whiteland Township

Let me start by saying I absolutely love the quality and fit of Lands End swimwear and clothing. I usually order online but today we decided to make the 45 minute drive to the closest store which was in Exton. My husband was with me and sat down in a comfy chair adjacent to the women’s/men’s dressing room stalls to hold my selections and wait for me to try on one item. A sales associate came in to unlock a spot for me and told my husband that he couldn’t sit there. He said are you telling me I can’t sit here? ( there was another man sitting in the same area) She said well not unless you walk through the men’s section. I was quite confused. Her tone was very serious. My husband let her know that another male associate said that this area was here for him to sit down. She said well that was a man. After I tried on the dress we proceeded to the check out area. My husband walked with me telling the women that we would never be coming back here again. He was too loud and I do apologize for that but she then said you’ll be back your wife will be back. My husband continued to complain about her comments and she said that she was just being sarcastic. Sarcasm has NO place in customer service. I truly did not understand or appreciate her comments either. Was he not allowed to sit there? I will be ordering online but I doubt if a 45 minute drive is worth the unusual...

I returned a men's jacket (a classic squall type - typically around $80) due to a broken zipper. I received the jacket as a gift so I did not have a receipt, but was told that I will get merchandise credit for the value of the jacket. The store employee wasn't sure of the value, so they sent it to the factory for a determination. Well today I got my merchandise credit: $5.00. So now you know, a Land's End jacket is worth less than a cup of coffee. If you decide to buy from Land's End, keep in mind that they do not stand behind their products. FOLLOW UP BASED ON LANDS' END RESPONSE: Just to be clear, you are saying you determined the value of the coat to be five dollars. So that means you sell worthless crap, right? How about this. Give me back my coat and you can keep you the $5. No?...

The only reason I am giving them three stars is because they take back online returns and sometimes run sales on bathing suits. The store itself is a large, clean space with ample parking and I'd be a fan if they carried more items in my size and focused more on appealing to the 40-50 year old woman demographic. I'm not sure who their clothing is supposed to be for, but it's certainly not me.

I don't know who is in charge of design, but their plus size clothes are basically cut to be a gigantic tent, with no tailoring and awful print choices and the sizes are completely inconsistent, mostly...