CVS — Local services in Westerly

I was having such a hard time finding a healthy eyelash serum that had legit reviews. I was about to give up. I figured I would try CVS as my last stop. Every store I went to employees dumped me in the makeup aisle. I needed more help than that. Michelle literally went above and beyond. She found every eyelash serum product available at your store for me. My mission seemed to become hers. She asked questions and helped me in a way that I haven't ever experienced before. At the same time she was helping all the other customers find products and I could not believe her knowledge, speed, and dedication. I was not the only customer impressed. She deserves more than recognition. Please know that she is a huge value to your company. I have not ever received custom service with such quality in my life. You absolutely do not get better than her. You need to show her your appreciation cause like I said customer service like that doesn't exist. Thank you so much, Michelle. I am dumbfounded by how you multi-tasked like you did and helped everyone in the store find exactly what they wanted while taking such care to all of us at the same time. If I find out you are properly recognized for your service I will buy all my beauty products at your...

My wife called her Dr for a refill of a RX that she cannot miss a dose off. I went there around nine the following morning to pick it up and was told that the medication was out of stock but that they were expecting it later that day. I went back at four in the afternoon and was told that it was " in process" which I thought meant that it was being or going to be filled. I went back after seven that evening and again was told that it was "in process" I asked what that meant and that I had been told that before. I also mentioned that my wife absolutely had to have that medication. After checking the CVS on Franklin they discovered that, that store had plenty of the medication that the Granite St store had none of. (Apparently, they do a better job of managing their RX stock )The girl at the counter told me she would transfer the RX to the other store. SHE DID NOT DO THAT! When I arrived at the Franklin St store, they did not have the RX. The girls at Franklin St did their job. They looked up the RX and they got it filled. So, Thank You to the team at Franklin St.CVS SHAME on the group at Granite St CVS. They were rude, inconsiderate, ignorant and uncaring. I will not be doing business...

The man with glasses working the register at the pharmacy is insanely rude. I believe his name was david. I asked to resubmit one of my child’s meds that was apparently put back on the shelf before I could get there, and was met with “I don’t have time for that, you can wait by the window and see if I can find time. We are short staffed.” Uhhh? Okay? But that isn’t my fault and I still need to be able to pickup the meds that are ready. I also had a few items to check out, asked him to scan my card so I could use my reward and he literally refused. He said “no, I already rang it up, your total is $x.” So I asked again to just scan my card so I use the $29 reward, and he then aggressive voided everything in my order and told me no. Then slammed all my items back onto the counter and told me to do it somewhere else What kind of customer service is that?! You shouldn’t be working with customers if you can’t handle being a...