Westerly Jewelry Co — Local services in Westerly

If you bring gold here make sure you weigh it first, and don’t allow him to take any of your items in the back. They don’t ask for ID, and they pay cash which is sketchy and dishonest by itself, but it gets worse… I weighed a watch and bracelet prior to bringing it to him, unfortunately I weighed it in grams 48.19 grams which is the equivalent to 30.99 pennyweight (bracelet was 5.98 pennyweight and watch was 25.01) I sold him the watch and two rings one of which was a heavy class ring. Kevin told me it was 22 grams pennyweight TOTAL for the watch and two ring. The watch alone weighed 3.01 penny grams more than what he claimed. And he basically stole the two rings as he didn’t pay me for even the weight of the watch let alone the two rings. SADLY, I hadn’t figured out the math conversion for grams to pennyweight until I had already sold the watch and rings. He also did not ask for any identification, he did NO PAPERWORK and paid cash which honestly should have been a red flag. I went back the next day to see what he would offer for the bracelet. He again offered less than the value of the weight. I kept the bracelet and will keep my business out of his shop. If you’re an honest person, with integrity, find yourself a reputable jeweler you can trust, because this place...

My experience at Westerly Jewelry was wonderful. Kevin is extremely professional, knowledgeable, kind, and has excellent craftsmanship. He went above and beyond to help me get my fiancé’s engagement ring re-set. He was extremely knowledgeable about the Diamond I brought in and was able to give me a lot of information about it. He did a wonderful job on the ring and when it needed to be resized, he took care of me right away. Whenever I come in to the store, he always offers to clean all of my jewelry and it always looks brand new after. He provides excellent service, does it in a very timely manner, and delivers it at a great price. I will be buying and servicing all of my jewelry with Kevin from now on. I highly recommend Westerly Jewelry for all of your...

Was a customer for years. Last repair done in house was substandard. They were advised about the shoddy work and they absolutely acknowledged that it was very, very poorly done. They were insistent that they be given a chance to fix it, almost to the point of snatching the piece from me. I politely refused stating it should have been done correctly the first time and that I will not be back. I did not ask for a refund because technically it was repaired, just horribly. What's what more aggravating was that there was never an apology for me having to pay $400 for them to permanently disfigure the item! It appears that quality control is non existant anymore. I will not be using this company for jewelry repairs as it seems their...