My Cousin's Cottage — Local services in Westerville

Appears to have some nice new and used housewares and decorations. I didn't check all prices, but for used pieces their prices are high. My sister was interested in a used wooden mirror and asked if they would take a lower price. This is a VERY common practice in second hand stores. The two women behind the counter rolled their eyes at the question. They had no idea I was with my sister, so basically were rude to a customer in front of another customer, not realizing I saw them. So the one woman walked away while the other explained to my sister they don't discount their prices. So not only do they need to get over themselves but they need to practice their customer service skills. You NEVER make fun of customers while other customers are in the store. My sister ended up buying the mirror. I let her know what happened afterwards and she indicated she won't be back either. Do yourself a favor and don't...

Today I'm giving you a 1. Was having a lovely lunch with my 86 year old mother in Westerville and decided to stop in your store real quick before we had to rush off to another part of town to go to a doctor's appointment... we used to love your store when it was my cousins closet. Today my mom had a bathroom emergency AFTER I purchased from you. We were told no public restrooms... that you tell people to walk a block away to Graeters Ice Cream Shop. My mom was having her accident IN YOUR STORE AND YOU WOULDN'T HELP HER. YOU MADE AN ELDERLY LADY WALK A BLOCK STAND AT A LIGHT AND WAIT TO CROSS A STREET . we had to then also stop at a retail store to purchase her pants etc and thus we were late to her appointment and they wouldn't see her and we have to reschedule. SO much for customer service. Very sad. Very...

Open 7 days a week, including veterans day when I stopped by. Not sure about hours on bigger holidays. The staff is very responsive to phone calls but may get busy and require a second ring. Always has in-season, and delightful, items because the owner decides what items they take on. Also, items are only available for 5 months at time, then it's the original seller's duty to pick up any unsold items. Overall, always worth a...