Verizon — Local services in Westerville

As a loyal Verizon Wireless customer, I've had the pleasure of experiencing exceptional customer service (since 2020) each time I've upgraded my device, all thanks to the incredible assistance of Quinton Coats. Quinton's dedication, expertise, and genuine care have made my upgrade experiences seamless and enjoyable year after year.

From the moment I step into the Verizon store, Quinton greets me with a warm smile and a welcoming demeanor. His professionalism and passion for assisting customers are immediately evident, setting the tone for a positive interaction. Quinton's ability to build rapport with customers is truly remarkable, as he takes the time to listen attentively to my needs and preferences before offering personalized recommendations.

One aspect of Quinton's service that stands out is his extensive knowledge of Verizon's products (especially Apple) and services. He possesses a deep understanding of the latest devices, plans, and promotions, allowing him to provide informed guidance tailored to my specific requirements. Whether I'm seeking advice on the latest iPhone model or looking to optimize my data plan, Quinton consistently delivers accurate and valuable insights, ensuring that I make well-informed decisions.

Furthermore, Quinton's commitment to customer satisfaction is second to none. He goes above and beyond to ensure that my upgrade process is smooth and hassle-free, handling any issues or concerns with efficiency and professionalism. Quinton's attention to detail is impeccable, as he meticulously addresses every aspect of the upgrade process, from transferring data to setting up new features, leaving no stone unturned to guarantee a seamless transition.

Moreover, Quinton's patience & willingness to assist are truly commendable. Despite the occasional technical challenges or complexities that may arise during the upgrade process, Quinton remains composed, guiding me through each step. His friendly demeanor and reassuring presence instill confidence and trust, making me feel valued as a customer.

In addition to his exceptional technical skills, Quinton's interpersonal skills are equally impressive. He communicates clearly and effectively, explaining complex concepts in a way that is easy to understand.

Overall, he exemplifies the epitome of outstanding customer service. His expertise, professionalism, and genuine care make him a true asset to the team, and I feel fortunate to have had the pleasure of working with him for my device upgrades. Quinton's dedication to excellence sets a standard of service that exceeds expectations, leaving a lasting impression that keeps customers coming back year after year. I wholeheartedly recommend Quinton to anyone seeking exceptional – he is truly a shining star in the world of...

A Five-Star Experience!I recently had the pleasure of working with Taylor Dorn from Verizon, and I couldn't be more delighted with the service I received. Taylor went above and beyond to assist me in lowering my bill and upgrading my home internet, and his exceptional professionalism and friendliness truly stood out throughout the entire process.From the moment I reached out to Verizon, Taylor's attentiveness and expertise were evident. He took the time to thoroughly understand my needs and concerns, patiently addressing each one with a genuine desire to help. Taylor's knowledge of Verizon's services and offerings was impressive, and he was able to provide valuable insights and recommendations tailored to my specific requirements.What truly set Taylor apart was his unwavering commitment to customer satisfaction. Not only did he assist me in finding cost-effective solutions to lower my bill, but he also ensured that I received the best possible internet upgrade for my home. His dedication to delivering top-notch service was evident in every interaction, and his friendly demeanor made the entire process enjoyable and stress-free.Throughout our communication, Taylor demonstrated excellent communication skills, promptly responding to my inquiries and keeping me informed every step of the way. He took the time to explain complex concepts in a clear and concise manner, ensuring that I fully understood the options available to me.In addition to his professionalism, Taylor's personable nature made working with him a true pleasure. He exuded warmth and kindness, creating a comfortable atmosphere that fostered open communication and trust. It was evident that Taylor genuinely cared about my satisfaction and went above and beyond to exceed my expectations.Thanks to Taylor's expertise and dedication, I now have a more affordable bill and upgraded home internet service that meets my needs perfectly. I am incredibly grateful for his outstanding assistance and would highly recommend him to anyone in need of Verizon services. Taylor Dorn is a true asset to Verizon, and I am grateful for the exceptional experience he provided. Five stars...

Came into this Verizon Authorized Retailer Store today to upgrade my wife's phone and sales rep Alpha told me the trade-in value on her current phone was $220 with keeping our same data plan - the 2GB data plan. We had a very long conversation comparing my grandfathered 2GB data plan versus the lowest unlimited plan, and it would have been $56 more per month than my current plan. So it was very clear we were staying on our same 2GB data plan.

I asked what promotions we have to upgrade the phone on our current plan, and Alpha said while there aren't any promotions, the trade-in value on the phone was $220. So my wife signed some digital paperwork, Alpha started setting up the new phone and transferring over data, and when it came down to sign the final digital paperwork, he informed us he could only give us $20 for the trade-in phone.

We had already been in there for probably an hour and a half and when I asked him to stick by what he told us, by the deal that we made for $220 for the trade-in, he refused, and then he called his manager Brett and Brett refused as well. And then supervisor Melissa and rep Christina at Verizon customer service refuse to honor the deal that Alpha made as well.

This isn't the first time this has happened. The Polaris Verizon store previously refused to honor an offer I had in writing.

I would not recommend going to this Verizon store because they're going to give you misinformation and then refuse to stand behind the deal that they make with you until you're already far down the line, and then change the deal on you after you've already signed some paperwork. Shame on Alpha, Shame on Brett, and Shame on Verizon overall for failing to stand by the deal Alpha made and for failing to make this situation right with a long time...