Great Harvest Bread Co. — Restaurant in Westerville

Our family lived in Westerville for many years and were regular Great Harvest customers with their bread and baked goods staples in our home and for holiday dinners. We moved out of Ohio 10 years ago but last week were back in Westerville for a family event. We stopped by Great Harvest for bread on a Thursday afternoon at 1PM and were shocked at the atmosphere and selection of goods. The store was empty with a single, half asleep employee at the register. There were no baked goods other than one rack of bagged bread. The other racks were empty. We gave it another try on Saturday on our way back home to pick up cheddar garlic bread that was only available on Saturdays. When we got to the store at 9AM there were ZERO loaves of fresh bread. We asked about the cheddar garlic bread and were told they make it fresh and it is available throughout the day. PEOPLE.... you open at 7AM. Most bakeries have employees come in hours before opening to have baked goods ready to sell to customers WHEN THE STORE OPENS. The fact that even TWO HOURS LATER there was not one loaf of fresh bread is incredibly poor management and customer service. So much for happy memories of Westerville Great Harvest! Luckily we live in Maryland now and have two Great Harvest stores not too far from us that are always hopping with friendly staff and ALWAYS have fresh baked goods available...

This store was a nostalgic part of my childhood where I grew up. It was always super friendly atmosphere and great selection of baked goods. I recently returned back to Westerville, and my family and I looked forward to coming back here. Upon walking in we saw two very miserable employees who barely gave us a greeting. The place looked so empty and sad. We still purchased a couple items (which we had to repeat to the guy several times, as he couldn’t retain our simple order) the guy was super out of it and half asleep. We decided to give it another chance on our way out of town and looked forward to the bread or the day. We went in and did get a slightly more positive greeting, and they have a FEW more items available, but even walking in 2 hours after opening, they had NO bread of the day. Needless to say, this place has done a complete 180 and we will not be stopping...

Friendly group this morning - Saturday at 8:45 AM. I popped in, hoping to get some breakfast buns and possibly a pizza bread. I'll have to pop back in for the pizza rolls -they were just being made.

The pecan cinnamon rolls were buttery deliciousnesses. #sogood gooey on the inside and firm around the outside. I heated it for 8 seconds in the microwave and it just melted in my mouth. Paired nicely with a cup of coffee.

The store was clean and smelled amazing. The staff was both friendly and helpful.

I have been coming with my kiddo for years and we always leave with a farmhouse white. He could eat it as a snack- and has. It makes a delicious sandwich and also fantastic cinnamon toast. We have been used it to make pizza toast- very sturdy to hold the sauce and toppings.

I appreciate the way they keep the menu fresh and love their calendars.

Always a favorite...