Goodwill Store — Local services in Westfield

Goodwill please do better!!! This is one of the better Goodwills. They usually have a large selection of most items. The downside is the prices are way way up. I found some baskets marked at $10 that should not have been. So many items marked way up. Many many times aren’t even marked half of the new cost. Per se a basket that costs 15 on amazon is marked at 10 in this store. A makeup divider marked at 10-14at tj maxx is marked 8 or so at this store. This time last year children’s books were .99 cents for paperback and 1.99 for hardback. Now books are prices as marked. It’s inconsistent with pricing and I’m just wondering how they do their pricing? There was a large set of books all books went to a set, children’s series and each book was marked a different price from 2.99-3.99 a piece this certain set had ten books. The price of this set at Goodwill was more than the prices at thrift books an online used seller and actually cheaper to buy new on Amazon and you don’t have to spend gas to go to goodwill. Yes I know going to the thrift store can’t be replaced. Some books like this Angelina ballerina the cover should be white the book had the old just smell some of us book lovers love but it shouldn’t be marked at 4.99. Some books clearly marked a dollar by a previous seller are marked at nearly $5 at this store. Also I understand the book return policy that they take no returns but make sure you are checking the pages and the lift the flap books I didn’t think to do that and I spent $8 plus tax on two books only to have the flaps ripped off from the previous owner and not be able to return. When they were 1-2 dollars this wasn’t so bad. Before you ask why I went ahead and paid the price for their books I’ll answer I was already there and spent my time and money to go look for some books. This is one of the worst stores on book prices but the other stores are catching up. It just doesn’t make sense to do this to customers. Make books affordable again and other items. I will start going to the library because of this and it hurts me to do so as I like to do both. P.S. I seen a rocking chair and on the label it stated solid wood and it was priced at $150! Rocking chairs are made of wood I get it sturdy and they last but a donated chair to your store should not be...

I love thrifting, it used to be fun and exciting to see what deals I could find. Not anymore. Goodwill has raised their prices, everything used to be the same price based on what type of item, now they are pricing at their own discretion. They have done anyway with all color of the week deals and senior discounts. They have tried to say you still get deals for being a member of their rewards program, but the discounts are FAR and FEW between and NOTHING comparable to the color deals. You still can’t try anything on in store, almost 3 years after COVID started…. Not only are the fitting rooms closed, but I can’t return items that don’t fit me for my money back, only store credit. Shopping at goodwill is no longer fun, I have repeatedly put items back because the price is literally outrageous for a used item.

From here on out I will be giving my money to small thrift stores, and no longer shopping at goodwill retail...

I don’t understand why in some other state they still have the marked down half off color of the day and other rewards but in Indiana or just Hamilton county they don’t? I also don’t understand why can’t u get a refund when u return an item why is it only store credit? And why for the love of Rainbows and Unicorn that your prices are so high almost brand new retail prices if not more expensive than retail when it’s donated?!!! I don’t get it! Stores buy their product to sell to make a profit they pay bills utility and taxes and employees and still are making it so how is it that goodwill can’t? I just don’t understand. Greed to much greed and deceitfulness. Dont take advantage of people. I have donated good stuff almost new stuff here and shop here for years it’s getting more and more...