Poolwerx Westfield — Local services in Westfield

I’m not sure where to begin! We have had our pool for almost 3 seasons now and we were constantly having issues (think white mold on steroids) with it. We did this and that since that’s what a pool company told us to do, after $$$$, and time nothing seemed to work. We felt so defeated last season when we closed it but decided to deal with it spring of 25. So jump to March of this year, we decided to hire Poolwerx to take care of the chemicals for the summer. Jessica came out and opened our pool, I was mortified what it looked like and she just kept staying very optimistic that we would get it up and running. I won’t get into all the details but Jessica and the whole Poolwerx team did not give up until they figured out the problem AND how to fix the problem. We were amazed with how determined they all were, and sure enough they got it to be so clear and safe to swim! We cannot thank Jessica and the Poolwerx team for being so amazing and helping us get our pool back to how it should be! The customer service is above and beyond and we laugh about how we feel like Jessica is a close family friend now because of what she has been through with our pool! So LONG story short, don’t look anywhere else, Jessica and the Poolwerx team are the people to hire and go to for all your pool...

Absolutely outstanding service! One conversation with the owner, Jessica, and you’ll immediately see how much she genuinely cares about her customers and her business. I reached out last minute for a pool opening after weeks of getting no response from my usual provider—and they fit me in right away. Their communication has been excellent from start to finish.

During the opening, I completely forgot that I had tossed my filters at the end of last season and hadn’t replaced them yet. That meant they had to pause the opening and come back later, which I know was a major inconvenience. But not once did they make me feel bad about it. Instead, they offered a solution on the spot, went to their warehouse to pick up the filters, and returned that same day to finish the job.

It’s incredibly refreshing to find a company that’s not only responsive and professional but also kind and solution-oriented. Huge thanks to Jessica and to Nick, our service tech—you’ve definitely earned a...

We've been struggling to get our pool clear for the past three years, and it's been an incredibly frustrating experience – until we found Poolwerx! Jessica, the owner, has been an absolute lifesaver. She is incredibly knowledgeable and took the time to understand our specific issues. Thanks to her guidance and the team's prompt service, our pool is on its way to being sparkling clear for the first time in years! We also really appreciate their fair pricing. Highly recommend Poolwerx for anyone needing...