Airstream Orange County — Local services in Westminster

We live in Phoenix, We had been looking for 3 years.. found a couple of perfect matches… Tried a local lot…right vehicle wrong sketchy people.. Then we found one here at Airstream Orange County!!!! From the moment of contacting to purchase, we were surrounded by Professional, Kind, caring people…

Breakdown: Candace… Financial was 100% our transaction person, she was amazing… Co-ordinating and explaining every step of the way. Preparing Documents, Overnighting Documents etc… She became our contact person as the purchase got closer!!!

Bobby- was incredibly kind and Nice. Helpful at the beginning, arranging with our inspector a schedule…presented the few items that our inspector found, and presented them to the sales manager for approval…He too was our contact for different things, as the sale was processed for approval.

Noel:The Detail Expert!!! Below please find some pictures of before he detailed and after. (I think they are out of order lol) We were ready to wrap or paint it right away, not so much now… from the Sun in CA… Noel brought it back to life!!! He greeted us outside at our new Itasca… knowing we were staying, he had absolutely everything ready for us and then some!!! Hooked up to the Electricity and Water 💦 Showed us the detailing work… Noel takes pride in his work, with amazing Work Ethic. Attempted Gratuity, he refused. Was there first thing in the morning to prep our RV for travel… They are Blessed to have him there.

Erick In Service… He was assigned to give us our 2 hour walkthrough. To ensure we understood every aspect of the RV’s functionality! Able to answer and or show us any question that we may had….For me, he was extremely patient, sometimes repeating himself as I took notes. He was able to show us the best products (hoses etc…) to purchase and those that are not totally necessary. WOW, another kind, honest and knowledgeable employee at this dealer. We texted service throughout the evening as small questions came up. He answered immediately answered with kindness, after hours.

When the time comes, this is the dealer...

HORRIBLE experience with Airstream Orange County’s service department.

On January 2, 2025, I brought my RV in for what should have been a minor repair: fixing a sliding power side step that wasn’t working and an awning that kept getting stuck. Since then, I’ve been calling repeatedly to get updates, only to be met with a mailbox asking me to leave my contact information—no follow-ups, no updates, nothing.

Today, I finally spoke with the receptionist, who informed me that all their service advisors have left the company and that a new advisor will start on January 20, 2025. I was told to wait until then for any update on the status of my RV.

This level of disorganization and complete lack of communication is beyond unacceptable. I bought my RV to use and enjoy, not to have it sit indefinitely at a service center without any progress or information.

Airstream is supposed to be a premium brand, but the service I’ve received has been far from premium. I expected professionalism, accountability, and much better customer service. This experience has been incredibly disappointing, and I strongly advise others to think twice before relying on Airstream Orange County...

Airstream OC is THE best in the business.

They have an excellent selection of new and preowned trailers, awesome staff and knowledgeable team members. To name a few Bobby (Sales), Candice (Finance), Matt (Service) and Erik (Orientation Guru) and the upper management are a class act. We are a young family, transitioning from a Sprinter Camper and found our dream setup in an amazing 19CB. The team invested time to show us options, and provide a very thorough delivery day overview to ensure our confidence in towing and using properly was provided. It wasn’t the most expensive trailer on their lot, but they still treated us like royalty. And that, in itself made me feel like they aren’t so concerned about the price tag, but the experience and right fit for your needs.

Our first trip was a success, and we couldn’t be more proud and excited for more adventures ahead with our new Airstream.

There is nothing like them - and the legacy and craftsmanship these tiny homes on wheels bring to the travel trailer sector is unmatched. Wally’s vision from the 30’s is still relevant and dealers like Airstream OC are helping keep it alive and well.

Thank you all, The...