Jared Jewelers — Local services in Westminster

I want to preface this by saying, this review is purly based on repair services offered. As opposed to their jewelery or anything like that.

My fiance brought my engagement ring here to be fixed after one of the stones in the setting fell out. It was not purchased from Jared's, but since we had the ring, and i managed to recover the stone from falling down the drain, it was a simple reset the stone repair. We were quoted about a week for repair. I stopped in on the day of was supposed to be done, after i got off work and was met with "we're still waiting on the stone to arrive." I asked what that meant since i had gone under my sink and gotten the stone, and they didn't really have an answer for me. But said i could call back the next day to get that answer (as opposed to offering to have the person that was supposed to have the answer to call me). While i was talking about getting a different ring resized, the repair guy came out with my ring and the stone. He set it then and there in a few minutes.

There were no issues with the second ring that i was having resized. However about 3-4 months later, the same stone fell out again. So we brought it back to be repaired again. I am thankful that it fell under their "make it right"policy and we didn't have to pay a second time.

But we ran into the same problem. Only this time they called about the ring not being ready the day it was supposed to be. I was in the area on the second estimated date, and they said the color of the stone didn't match. I asked them what they meant as i had brought in the stone.

This time, the original stone was lost. They sent my ring off to try and color match to the other stones and were unable to, and so instead they replaced all the stones. I do also appreciate this effort to make it right, and the ring is still gorgeous.

But it doesn't change that the overall feel left after this experience is that i don't want to go back as i don't feel like i can trust my jewelery there.

I'm not sure if it was the specific associate who took the order for repair, or their system. But i feel like there were so many minor changes that could have been made to prevent this. "Resetting stone in ring. Stone in bag." Paying attention to the picture she took that ended up being so poor you couldn't even tell the stone was brought in. Even just putting the stone in a second bag with the bag the ring was on to help ensure it couldn't get lost. Any...

In November 2022, I purchased a beautiful ring adorned with three diamond butterflies from the store. Unfortunately, after just 7 months, one of the small diamonds fell off. While I won't comment on the overall quality of the product, I must express my disappointment with the customer service I received during this ordeal. Upon discovering the missing diamond, we decided to visit the Jared store in Westminster, hoping to have it fixed as our protection plan, which we acquired at the time of purchase, promised free replacements and mounting. However, there was a condition attached that required us to undergo inspections twice a year, in exact designated months, specifically in May and November. This stipulation proved to be quite challenging, as it could be cumbersome for customers with multiple rings from Jared, each with different designated months based on their purchase date. Regrettably, we missed one of the inspections, and as a result, the store refused to provide the replacement free of charge. Instead, they quoted us a rather hefty fee of $300-$400 for the replacement of the one small diamond (with cost of the whole ring $512), or suggested purchasing another protection plan for the "free" service. I firmly believe that a diamond ring should not lose its diamonds under normal wear and tear after just a few months of purchase. In this situation, I expected the store manager to display more generosity and understanding in terms of customer service, especially considering the loyalty and potential future purchases I had in mind. Due to the unfortunate resolution, we decided not to agree to the additional charges or purchase another protection plan, and we chose to walk away without completing the repair. It's disheartening to feel that the store didn't value my patronage and lost a potentially loyal customer. I had intended to make several purchases on that day, which could have significantly contributed to their sales. I have decided to not buy anything from Jared anymore. Overall, I believe that the store manager could have handled the situation with more compassion and flexibility, acknowledging the disappointment of losing a diamond in such a short period after purchase. I hope this review serves as constructive feedback, as my intention is not to criticize the store but to encourage improvements in their customer service approach...

I have been a Jared customer for quite some time now and every experience has been better then the last, except for when I went in there today to purchase a bracelet for mother's day for my mom and sister. I had a $100 off coupon if I spend $100 or more. So that is what brought me into Jared today, when going in I did not expect to be greeted by a snobby, rude woman who stated what my discount covers and what it absolutely does not cover (Pandora). That's all well and good, I asked her to show me the bracelets and to keep the price of each under $100 so that when I spend $200 I get $100 off...not too much to ask for a simple purchase. Instead of providing customer service, I was provided judgmental, snobby, rude service from both of the individuals that "assisted" me. I did not get her name (probably because she never said what it was, hence the terrible service) I did however, get the males name which was Evan. He was EXTREMELY rude when it came to my choices of what jewelry I was interested in purchasing. He showed me a very small selection of necklaces (even after I said I didn't want a necklace) and said, "Well, these are more fitting for the price you're paying) He also said that I should get the "metal care" warranty because "WHEN THE NECKLACES BREAK, IT'S NOT COVERED UNLESS I BUY IT"....Seriously? "When they break"? You're selling me an item that you are positive that will break? Ridiculous... Jared's bracelet selection is less than desirable and the bracelets that they were both showing me were either way out of the price I wanted to pay, or completely opposite designs. When a customer requests spending $100 on a bracelet, you don't start showing $200 - $500 dollar pieces and then make remarks like well this is nice, but its too expensive for what you're paying. Like...really? I don't write reviews normally, but I felt very compelled to write one about the "service" I received at Jared the Galleria of Jewelry today because they absolutely lost a customer for life due to the horrible service from not one, but two "sales associates"....Plus, Shane Co. offers a way better selection of jewelry and absolutely fantastic customer service. (Plus you don't have to pay extra...