Best Buy — Local services in Westminster

I recently had a disappointing experience at the Best Buy location in Westminster. I initially visited the Northglenn location to purchase a laptop, but they didn’t have it in stock. They kindly verified that Westminster had the item, so I purchased the laptop with the plan to pick it up there.

Upon arriving at the Westminster store, I went to the front counter, and was greeted by a young woman informed me that a manager would need to assist me because they believed the laptop wasn’t in stock. No problem I assumed this could be resolved with a refund or by shipping the item from another location.

Unfortunately, the manager, Amy, came to the counter without greeting me and went straight to the computer. Throughout the interaction, she kept pulling her cell phone out of her pocket, texting and looking at the screen, which came across as unprofessional. When she finally addressed me, she said, "We don’t have it." I asked, "Okay, so now what?" and she stared at me for a moment before responding that they could issue a refund.

What followed was even worse. She called someone at the Northglenn store from her personal phone, asked the person on the other line if he/she was working today? She told them saying they needed to verify the order because she didn’t want to deal with it. She started agressively demanding orders at other employees, and then stormed off, saying they would check one more time. This was strange because we we're just standing there not frustrated or upset at the situation, assuming it'll be resolved. Throughout the interaction, I barely had a chance to speak. Her tone with both me and her staff was completely unacceptable she came across as rude and impatient.

To make matters worse, her appearance was unpolished for someone in a managerial role her shirt was unbuttoned, exposing chest tattoos, and her crazy long nails not to mention looking at her cell phone multiple times in front of customers and texting. While I understand that everyone has bad days, her behavior and attitude were inappropriate. As a manager, she should set a better example for both employees and customers.

Thankfully, another manager named Isaiah stepped in. He was personable, apologetic, and professional. I advised him there was no need to apologize as its no ones fault it wasn't in stock. He explained my options and assisted me in having the laptop shipped. The process was smooth from that point forward, and I left feeling like the issue had been resolved appropriately.

While I appreciated Isaiah’s professionalism, my overall interaction at this location left a bad impression. I’ve shopped at other Best Buy locations, such as Fort Collins, Littleton and Northglenn, without any issues, so this experience was particularly disappointing. I hope Amy receives additional training on customer service and professionalism, as her behavior was unacceptable for someone representing the...

Don’t support Best Buy anymore. They don’t care about you as a customer.

I’ve tried to support them because they were always great, had good products and I loved the Total Membership.

I’ve spent over $15K in the last couple of years there even though there were better deals and great customer service at other competitors like Micro Center.

I ended up spending 4 days and over 8 hours trying to get help for getting my Microwave fixed using my Total Membership, but never did.

It’s absolutely sad and crazy how bad their customer service process is!! They are no longer loyal to their customers like they were a couple of years ago.

The first time I called, the system hung up on me while I was on hold for 5+ minutes. Then when I called back and finally got someone, they were really friendly, but the call would disconnect when they put me on hold or transfer me and the call would disconnect. This happened over 12 times!! I was on hold for several hours combined.

They only called me back one of those twelve times. But then when they called me back and transferred me to someone who could help me, it hung up on me again and they never called me back!

So I tried the online chat, but that also got wiped out 3 times because their page web page refreshed and kept asking me to confirm my email or the app on the iPhone would just take me back to the home screen. I used Safari and Google chrome on my Mac and the app on my iPhone.

No one ever called me back except for that one time.

Almost every time I talked to them again, I had to restate the reason for my call or chat.

Somehow I didn’t get the emails saying that the credit card they had on file was bad and so my membership was going to be cancelled. It’s really weird because I got all the other emails about the Total Membership.

Finally I talked to someone who said they would do me a one time courtesy and reinstate my Total Membership back to the same plan I originally signed up for and that all my products would be covered if I paid the $179.99. So I did.

Then he transferred me to the department to have someone help me get my microwave fixed. But they said that it was going to cost like $160 plus some other fee. I said that my Total Membership should cover it and they said that it only gave a 20% discount and that the old Total Membership plan I had was canceled because of a payment problem. I was like !$%^&$!!! What?!?!

They opened a case to get it looked into. It had been 2 days and I never heard anything from them. So I contacted them and they said that they wouldn’t reinstate it.

They didn’t care at all that I was a loyal customer. They lied to me about getting my membership reinstated.

Just so bad and unfortunate.

I really think they were losing money on the older Total Membership plan and want anything related to it to just go away.

Guess what Best Buy? It worked!! You won’t...

Short: No customer service, useless cell phone insurance, but a good place to recycle electronics and run.

Long: I've been a best buy customer for years, got my phones there because geek squad protection used to mean something. The employees used to care about selling their products, and corporate gave them the ability to match prices with online competition. It made me pretty sad that they closed the best buy nearest to me so I came here hoping they could do the things I needed. 1, I had a $50 gift card and I figured that would get me a fair bit into a monitor and make it competitive with online stores. 2, I needed to get my phone repaired, as the plastic over the camera had snapped and was making the focus function not work very well. 3, I had a printer to recycle. I went over to the monitors and took a look at them. All of them that weren't in demo mode had a video on them that looked like it had been shot with a camcorder in a movie theater that was out of sync with the projector. There were no employees there during the half hour or so I looked, but there was an employee with the Tvs. When I asked an employee about it I was told, "the manufacturers don't pay us to display them so we don't". I guess you're not interested in selling them either then, I wouldn't buy something that looked like that. Oh well, onto geek squad to see about my phone. I went over to the desk but there was nobody there. A helpful guy from mobile came over and went into the back to find the geek squad guy. He came out and asked if I had an appointment. I did not. He said he couldn't help me, they didn't do that there anymore, and gave me a brochure. I said that was **, I had always had it handled at geek squad. (At this point I was loosing my patience.) He then said he could do it but if his appointment showed up he would have to leave me to it. He then informed me it would be a $145 deductible to have the phone fixed and I left. What's the point of having the insurance if it still costs the same to have the phone repaired? Yes, I said I had to recycle a printer. My friend brought it in, dropped it off at the customer service desk and said that the lady there was very friendly. I was sorry you guys were closing stores but now I know the store you closed near me was the exception. Best Buy doesn't deserve to be in business anymore because you're doing nothing to earn your customer's business. I found a beautiful monitor online by the way and it not being displayed at all is better than it being...