T.J. Maxx — Local services in Wheaton

On 5/8 around 8pm, my daughter picked out a pair of $14.99 earrings for a dance. They were missing a strand of beads on one of the earrings but she still wanted to get them. I asked the cashier if they discounted damaged merchandise. They were still functional earrings, just missing a strand of beads. She asked the manager behind her and the manager said no and gave a vague answer that "jewelry is a separate process," which I didn't understand. The cashier asked if I still wanted to buy them and I said yes, willing to pay full price. The manager interrupted and rudely said "no, we can't sell them to you, they're damaged." I said we would buy them as is, and that my daughter picked them out for a school dance to match a dress. She dismissed me and said she wasn't allowed to sell them to me. I've worked in retail before and didn't want to be disrespectful and hold up the line so I just left. Why couldn't I have just bought them? So if I wouldn't have said anything, I could've bought them? How is this logical? And they denied a sale for some vague, arbitrary policy, knowing that they were for my daughter who was visibly upset. And why is there damaged merchandise on the sales floor? This whole experience was awful. And I had to stand in line for 20 minutes for nothing. They had 1 cashier handling a line with 12 people in it. I'm never going here again. With so much going on in the world, just be kind and try to make people happy. It's a $14 piece of costume jewelry, this isn't...

The dressing room staff is contradicting. I am waiting in line for the dressing room. The woman in front of me had 5 items that she hung on the rack while the dressing room staff simply scanned through her items. When I came up and hung up my 3 shorts, she THOROUGHLY searched each of my items. I mean, took it off the hanger and inspected inside, in the pockets, and around the item like there was a hidden gem! I thought it was strange at first. But then I come to try on an outfit WITH one of those shorts and got the EXACT same treatment. Again, the lady on front of me got an eye ball scan with two dresses and a couple of shirts (totalling 4 items). I hung up a 3 piece undershirt, an over shirt, and one of those pairs of shorts I tried on earlier. Again, they thoroughly checked my items. This time, she picked the over shirt off the rack and patted down my items. I'm not exaggerating- feel free to look up the camera info (6/28/2024 @7:59pm, Wheaton, IL- women's fitting room). She then told me, that since there is no tjmaxx tag on this item, that I cannot try it on and she would have to get someone else to make a tag for this item. I told her, I picked this out to attempt to make an outfit. It passed over her head and she proceeded to hand me a "2". She claims the 3 piece set is counted as one. Im beginning to believe that they are targeting me due to my ethnicity. I do not feel comfortable being here or being discriminated against due to my looks and their...

I wish I could give this no stars, cause this is an absolute ridiculous situation I came across. I came in too check out some bags and seen they had juicy bags gift sets and I decided to purchase the last ones because I was looking for a good time at the bags. Everything was good til I went to complete my transaction. I wished I looked at her name tag and asked for her name cause this is ridiculous. When I left and checked the bags in my car, I saw that one of the alarms was still there. I asked my dad if he could go in and ask if they could take it off. They sent back to my car for the receipt. I gave him the receipt and went with him since I was there literally not even a minute ago. This white lady who needs to better her memory and not wear makeup that makes her look like a zombie, proceed to say that she did in fact took off the alarms, I had to have a whole ass argument that the alarm is still on there and she IN FACT did not take them off if im clearly returning with the item I purchased a minute ago….she made a whole fuss and made me go back to my car for the THIRD TIME for the other gift set I purchased to PROVE to her privilege underpaid ass that I DID NOT STEAL THE PRODUCT.

Better your staff in not making PAYING CUSTOMERS feel like a thief when you can check the cameras and look in your stupid inventory that it was the last one on the shelf.

Discrimination...