Verizon — Local services in White Bear Lake

I have had a terrible experience at this store. When I bought my iPhone 11 Pro last year, the salesperson convinced me to buy a screen protector from the store. I had previously used Zagg products and was so happy with Zagg's service - any time my screen protector cracked, I mailed it in, paying a $5 shipping fee, and they sent me a replacement for no additional cost.

The salesperson convinced me that I would have the same service from Victra and would save the $5 on shipping. He said that anytime the screen cracked, I could come into a Verizon store and have the screen replaced at no cost to me.

It turns out what he told me is not true. My screen cracked and the store is now telling me that it will cost $54.99 each time the screen needs to be replaced. I asked them to credit me the money back for their inaccurate sales information and I would happily go back to a Zagg product, but that request was denied. They acknowledged that the information I received from the salesperson was wrong, but are leaving me to pay the price for their employee's mistake. The lack of integrity in their sales tactics and refusal to honor the promises that were given has left me feeling so taken advantage of. I wanted to share my story so that others will be aware that their words can not be taken at face value and their service recovery is poor. I would NOT recommend buying any products or services...

Jake was phenomenal at the White Bear store. He was a great assist to me in an urgent time of great need and very friendly. He gently guided me to great options with less pressure to buy. He was really good at coming up with solutions and how they may fit into my lifestyle in a professional manner. I'm thrilled there are helpful people at Verizon, especially like Jake, that always seem to have great solutions, albeit costly, hands down, this company has never failed me...yet. Hope to keep that record 🙏 As an aside, not to thrilled about the military discount downgrade (and specificity of lines) per the hoops to jump through to identify (brought my DD 214 into store), but overall great customer service, just wish they could flex more on pricing or discounts to military, first responders, teachers, nurses et cetera that are in helpful hands on professions...putting people over profit. It would definitely be a...

I recently visited Verizon Wireless and had the absolute pleasure of working with Jake. From the moment I walked in, Jake went above and beyond to make sure I was taken care of. He listened patiently to my questions and took the time to explain everything in detail, ensuring I understood all my options without feeling pressured.

Jake’s expertise, combined with his warm and friendly demeanor, turned what could have been a stressful experience into a genuinely enjoyable one. He resolved every issue I had and went out of his way to make sure I left completely satisfied. This level of dedication and customer service is rare to find these days, and I am so grateful for all of Jake’s help.

If you’re looking for someone who genuinely cares about helping their customers, ask for Jake. I highly recommend him and am so thankful for his assistance!

Verizon should definitely give him a raise! He’s the best I’ve...