AT&T Store — Local services in White Lake Charter Township

Experience went fine with an exeption of a misunderstanding with the employee that lead to an avoidable altercation. Stated it would be resolved the day of and is still yet to be resolved.

I went to the store with my son to upgrade his phone. The Manager Errin said he was going to give us a 256 GB Iphone 16, plus they were giving away ipads and iwatches for 99c a month. We took the phone, the tablet and the watch At the end, my son tried to transfer his data to a 128GB phone, not the one he said. The old phone doesn't have a line anymore. Went back the next day and Errin was not there. His young representatives can't handle the issue. I gave them my phone number and asked them to call me back. He never does. I called the young guys again and hang me up. Called again and told me Errin is extremely busy taking care of customers. Errin finally calls me back. Explained the situation and said everything was fine. That's the phone we agreed to get according to him. Started getting upset with the answer he told me I should go back to the store and ge the phone upgrade reversed. Based on how he operates, i asked if I needed to see him at the store he was in case his guys at the original store couldn't handle it. He said they were capable of doing it. Lied again. The poor guys spent more than an hour talking to him and the ATT support and they couldn't do it. They asked me to come back 3 days later or check my app.

My current state is my son's brand new 128gb phone can't even take a picture because it doesn't have any memory.

My level of disappointment went higher went I went online to check the status of the issue, I noticed thanks to Errin, my son's phone only works like a Nokia form the 90s as it can only take regular calls and messages but nothing requiring 1KB of memory. Also, I have two brand new phone plans thanks to Errin who added one on the tablet and one on the watch that we don't need.

TO ATT. PLEASE HELP. I'VE BEEN WITH ATT FOR 20 YEARS AND NEVER FELT SO DISSATISFIED WITH YOUR SERVICE. PLEASE HELP TO SORT OUT MY SON'S PHONE. HE NEEDS IT FOR SCHOOL ACTIVITIES. AS FAR AS THE PHONE PLAN TABLET AND THE WATCH, I NEED TO CALM DOWN FIRST AND DECIDE WHAT TO DO.

CONGRATULATIONS TO ERRIN FOR BEING AN EXCELLENT SALES...

The employees are very nice, besides Ashley. She was very rude over the phone and hung up very quickly while I was trying to figure out my problem. I don’t know maybe she is having a bad day, we all do! Anyways here is why I’m giving 2 star-

Back in March I upgraded my iPhone from an SE to an 8. I knew my installments were going to go up by a few bucks, nothing I couldn’t afford (went up $5/mo). Well, Josh, an employee, told me my iPad mini was paid for and I could get a new, bigger and better one for the same price, $10/mo. Well why not?! So he shut off the service on my mini and provided me with a bigger, newer iPad. I ended up selling them my iPad mini for in store credit, this means I no longer own it, right? You’d think.. Then he told me he could waive my activation fees if I downloaded DirectTV NOW- the app. I did for $10 and he credited my account the $10 back. I do a bundle payment for Internet, tv and phones and all together I pay $270/mo. My bill in April was $600!!!! So after looking through my bill, he never waived the fees, still was being charged for my iPad mini, also added another iPad to my account that I NEVER HAD, then deleted it which was a termination fee.. The reason I was still being charged for my iPad mini was because I still had 5 months left on it. Well, Josh said he could credit my account $100 each month to make up for the problem. No, I needed the issue taken care of now. I don’t have the extra money to spend when it’s not my fault. They ended up crediting my account $320 to cover their mistakes. Well, come around this month and I’m still being charged for the iPad mini that I DONT HAVE! So I called today to fix the issue, Ashley told me josh comes in on Friday so he can resolve the issue then. I told her my bill is due the 26th (the following day he comes in) and I needed it resolved ASAP. She got kind of snippy and so I asked to speak with the manager who has been present through this entire mishap. She said he’s busy and I asked if I could speak with him after he’s done with his customer, she said “yes mhm” then click... This isn’t my first problem with AT&T and I’m really wanting to take my...

Ashley provided us with the best customer service we have ever experienced! We moved to MI from Seattle, and were unsure of which packages were best for our family's needs. Ashley explained all the features and benefits of each phone package offered for our 4 phone family. We were able to get HBO Go free! She also set us up with a great ATT Now Internet TV package. We were very impressed with her knowledge and the attention she gave us in setting up our home packages.

Once we got home, we were confused about getting these apps working on our phone so went back to the see Ashley. She was wonderful. The store was packed with customers, so we left them there to run a few errands. By the time we returned, Ashley had set everything up for us on our phones! I have never received such GREAT CUSTOMER SERVICE from any other ATT store or phone representative!

We just relocated to Houston, TX and rather than shopping around, we called Ashley to help us set up our new home internet packages. She did so with a simple phone call. Setting up service could not have been simpler! This gal should be given a raise and promoted! She knows her products and how to please customers. Because of Ashley we don't shop around for new providers, we just call her each...