Apple Lehigh Valley — Local services in Whitehall

I bought an iPhone 6s Plus April of 2016. Within 9 months i had my phone replaced 7 times. Would go to the store. the defects would not be fixable they would swap my phone for a new one that was great on their part. Unfortunately all the phones I received came with same problems today January 11 still have the same problems but worse. These are the problems I’m experiencing pretty sure you will too on any series for the defects come through their updates.: No Bluetooth connection. They don’t tell you is that is very poor signal . If you have a watch attached their will be no other conection. No one can hear on the other line. If you use an iphone for business, your business will suffer that’s because when you get calls they can’t hear you or when you think you left a voicemail they never got it because they can’t hear you. IOS11.Click on an app either call , message or any other there will be a lag Or it will freeze. This a new problem that came with that update. After the iPhone 7 Through out their updates the music on your wired headphones have lost a lot of volume. And if you use their headphones jack they don’t work( if this is happening to you don’t bother spending money on any earbuds that’s because it’s the phone.forcing you to accept no phone jack Ridiculously slow on iOS 11. My mother’s phone which cost me around $220 it’s faster than mine. Touch screen frequently will not work I have to reset this phone every day to get it going. And it’s not the memory as they use blame ithe issue on the past I still have more than half the availabile. Battery life on a full charge you will get an average of 2 hours before its completely drained. Conclusión: I had an iPhone in the past it froze and never turned on because of an update went to android had a warranty issue, decided it to give Apple another try just to be Ripped off this a $1249.00 phone very expensive and like I mentioned earlier my mother $220.00 phone is more efficient. Don’t be fooled.This is an American company that became a powerhouse by robbing the American people. Now when You call them They put on hold they ask for Your number in case you get disconnected, But never call you back that’s because they have no clue on what to tell you Except that they have more phones now all over $1.000.00 without even fixing it their previous issues , but you Could unlock your phone with facial recognition who asked for that anyway they make stuff that is useless like it was a great feature . My relationship with Apple has come to an END. I’m afraid to do the updates on my ipad which I just got. I’m the president of one of the largest insurance firms in this country and I just put a policy in no more Apple products for any of employees. Will look for an...

Awful! On Friday May 30, 2013 I had a 2pm appointment for an ipad workshop located at the Whitehall, Pa. store.After the class I would determine whether I needed One on One help too. I arrived at the Whitehall Mall early. By the way my initial contact with a human being some 2 or 3 weeks ago said Whitehall Mall was the location. Perhaps I misunderstood. I doubt it but lets just say I did. I went into a store at the Whitehall Mall and was advised that the Apple store in in the new section of the Lehigh Valley Mall. No problem, I drive across the street, drive around and I can not find it. It is 1:52 pm. I called home and asked my husband to look up the Apple store Tel. #. I called for directions and found that I was speaking to an automated system that can understand sentences. After asking for location and directions, I was advised to go online to secure them. Well if I had access to a computer or knew how to use my new ipad, I wouldn't be here in the first place! To make a long story short I called back to Mr."automated" several times asking for either, workshop, appt. One on One appt. Genius appt. each time I was advised to go online. In between these calls I made calls asking for a representative. I had to give a reason for my call each time. By the 3rd representative request I said" my ipad is on fire, help! Some calls sent me to a cue line that repeatedly said You are first in line. So after driving over an hour to get to the Apple store, 35 minutes of being put on hold and still no human being contact, I put in my ear piece, put the car in drive and started home. I made one last call. This time I asked for tech support. Mr. Automated connected me to that department. I counted 42 rings and then just keep driving. Finally a voice!! This gal, located in another state listened to me rant and interjected that is terrible, I am sorry, your shouldn't have had this happen.... and then the call was disconnected. When I arrived home I told the saga to my husband. He went onto our office, went online to see about the next class. Are you ready for this, There are no classes available at this time. To think that after I navigated the classroom I was going to look into buying a new Apple desktop and printer as well. The Lord works in strange ways! What a...

I had a Genius Bar appointment scheduled for 3:30 PM but wasn’t seen until 4:00 PM. It’s frustrating to be given an appointment time if it can’t be honored—especially when it involves standing in line outside in the freezing cold. There was no heads-up about this, which would’ve been helpful for planning and comfort.

When I raised my concerns, the manager, Matt, responded dismissively, insisting that customers are notified ahead of time. I double-checked my contact information, and I’m confident it was entered correctly, either way, I received no communication via text or email. His response came across as patronizing rather than helpful, which only made the situation more frustrating.

To make matters worse, the actual service I needed took only five minutes, but the entire process stretched to nearly an hour.

Overall, it felt like my time and comfort weren’t valued. I hope this location rethinks how they communicate with customers and manage appointments moving forward.

Update 7/9/25 -

decided to give this location another try on July 9, 2025, for a Genius Bar appointment to get my iPhone checked. I clearly explained all the issues up front to keep things simple and efficient. I also mentioned that I had two additional iPhones with issues, but I wasn’t able to book separate appointments for them online.

The employee said he’d mark me as a walk-in for the other two devices and to return in an hour. I asked why, since I was already there with all the devices in hand, and waiting seemed unnecessary. He told me he’d check the queue and might be able to squeeze me in—but ultimately didn’t follow through.

I returned an hour later as instructed and have now been waiting an additional 30 minutes, with no update and no sign of when I’ll be helped.

At this point, it feels like the system creates more inefficiencies than it solves. I’ve made every effort to be prepared and cooperative, yet I’m repeatedly met with delays, poor communication, and a lack of accountability. I really hope this location reconsiders how it manages appointments and walk-ins, because this just isn’t a respectful use of...