Windsor — Local services in Whitehall

Absolutely the worst customer service ever. There was a pair of earrings that was missing the silver backings and were only held onto the cardboard by a throw out rubber backing. I asked the cashier if they could just swap some backings from another pair of earrings, and instead of kindly saying, "no I am sorry we can't do that, did you still want to purchase them?", she was rude and passive aggressive with a condescending tone multiple times. She also was very annoyed with customers who kept setting off the alarm by accidentally walking too close with merchandise, and kept shouting at them across the store. She should find another job if she does not like working directly with people. I made 3 other store purchases at the mall after Windsor and the customer service...

I come in, browse for dresses and when I’m ready to pay make the line and waited for my turn. When she brings up the total I proceeded to pay cash. She then tells me they can only accept exact change or cards, so I tell her I will grab something else to come closer to the number even if it meant leaving them my change. I quickly grabbed something else and went back to her. She was already with another customer so I waited by the side waiting for her to complete the purchase with me. She looked at me and called the next customer and said absolutely nothing to me. Even if she wanted me to make the line that I waited for again she could’ve told me. But the customer service at this location is waaaay too poor. Will never recommend this...

I have had many good experiences at Windsor before (nice formal dresses, good prices) but today was ridiculous. This dress store didn't have the fitting rooms open. I get it, they're understaffed. But you don't have a back up plan to have accessible fitting rooms at a dress store? My sister and I drove 45 minutes to this store because we knew we would find something. We offered to leave our debit card as collateral and we clearly didn't have any big bags that we could stash anything in, and the worker wouldn't budge. We were not willing to buy anything without trying it on first. How many other sales did they lose today? Was it really worth opening the store? Severely...