CVS Pharmacy — Local services in Whiteland

This CVS is extremely slow and team members at the "front line" are not friendly. I walked up and there was no greeting, they just stood there. Then I discovered that they did not fill the correct prescription that I ordered via the app, they filled a previous prescription that happened to be for the same item (thank goodness). The day before I went thru the drive-thru to pick up after receiving a text it was ready, only to find out it was not ready which required me to make a second trip. The same person was at the drive-thru and did not greet me then either, just looked at me and obviously in the drive-thru I'm there to pick up a prescription, so I said what do you need, my name or something else? They need to work on their customer service skills and attention to detail by ensuring they are filling the correct prescription (the most recent) not just the first one that may have popped up on their screen.

I already reached out the customer service number on Sunday after the first incident. I will not call again. Someone can reach out to me based on the first call I made if...

The store is great. The pharmacy is over worked, stressed out, and beat down. You can just tell it’s an unhappy environment that is effecting their customer service. There’s been so many issues them claiming to have sent back my prescription when they didn’t even check. I’ve been told they won’t fill a prescription for me sent by the Dr because it’s always to expensive for parents and they would give me a quote where they never call with the quote and the prescription was free with insurance. Also have waited over an hour in line to be told unsure why rx wasn’t filled but it would be another hour this was 6 hours after being called in for a surgery. Last but not least this rx above… came back to get it and they filled the wrong one. It’s a red flag when there’s a sign on the window saying not to yell at them… CVS corporate help your employees they...

The pharmacist and staff go above and beyond to take care of the customers needs when it comes to getting prescriptions filled. BRITTNI is normally the drive up Person who gets my order if there is ever an issue, she will call the insurance company or get an answer to why I have prescription is not ready or...