Fabulous Cakes & Frosting Supplies — Local services in Whittier

I went in last December and put in a custom order for a shark cookie cutter for my grandsons third birthday party in April. I was told someone would call me when it was ready. I offered to pay up front but was told no, I could pay when it was ready. Two months go by, it slipped my mind until my daughter-in-law started to get things ready for the party. I called and was told they could not find any custom shark cookie there and maybe it hasn't been made yet but they will have someone call me back. No call back received. Called the following week and again was told they didn't know anything about it and they would have the lady who makes them call me back. No call back again. I go into the store the following weekend. Unfortunately, I do not see the lady that I paced my order with, nor did I get her name. The woman at the counter did her best to help me. She did managed to find the order book with my original order in it, but could not find it in the store. She verified my name and number and said someone would call me back. I told her if it hasn't been made yet, I still had some time if they could please just make it for me and actually call me back. She apologized and said she would. Two weeks later after no call back, I bought one on Amazon and made cute cookies. I had wanted to buy them well before his party because I wanted enough time to play with and perfect my royal icing technique . I do love the store and have been shopping here for almost ten years. I really do wish they had not dropped the ball so badly on the customer service aspect. I have been a loyal customer who has referred many friends and family. I get that they may not know that, but you should treat every customer as if you know they have! Unless I can find a better store, I'll probably have to go back find the things I need. I wish them luck and hope they improve on their customer service skills. Call someone back to let them know what's going on and because you...

Terrible Customer Service I asked a simple question to one of the workers there and she replied to me with a rude tone. I don't know if she was having bad day but come on please don't take your problems to work. Was excited of going there because i follow them on ig but was disappointed. I wasn't staified honestly i don't recommend it. You guys need to work more on your customer service! Remember customer are always right. So there for i personlly wouldn't give them no stars !! I mention to them that i left them a message and took out my phone so i could show her and she got so defensive and gave me a dirty look with an attitude. She said i always answer my message if they don't replied back quick they lose their spot sounds so ridiculous and...

i went the month of august 2020 with my cousin and we were not impressed. drove from riverside, the two ladies there didn’t have proper customer service. 1) wasn’t greeted 2) was being stared at 3) received a sort of attitude when we asked if there was edible paint 4) we asked to see new molds they talked about and refused to show us but were able to show someone who was on their way 5) the tall lady wasn’t wearing a mask when there’s a sign saying “no mask no entry” ??? bruh. definitely not the hype or worth going especially with terrible...