Boost Mobile — Local services in Wichita

Simon is the absolute best ever! Give that man a raise / bonus and the recognition he deserves! Long story short, I bought an iPhone at Walmart through boost, and later got a bring your own phone kit online, the last 3 months there’s been no service and I’ve spent too many hours on the phone being hung up on and nothing being resolved even after speaking to customer service manager over the phone. I finally decided to come into the store since I was in town to try and get this resolved. There were a couple other customers in the store already, he swiftly helped everyone all while managing the store and got everyone out in a timely manner while also being polite and professional even with the distraction outside the store in the shopping center area. Honestly, I should’ve just came here months ago, because what he did in like no time, no one with tech support / customer service could successfully help with. You guys have a great employee on your hands and he is an asset to this business. I truly was about to just completely give up, and he restored all hope and got everything working for me!

Simon, if you see this, thank you so much for all the help you provided me with! Also, thank you for the great company while we waited for my phone to slowly update 🥴🤣 it was nice to speak with such a kind person! So glad you didn’t get too offended when I said I was old and we both just so happened to be the...

Dont switch, this company cant even honor their advertised 4 lines for $100. I called several locations and everyone of them told me the plan is actually 4 lines for $120. I had to explain to them i was looking at their website and the ad cleary said $100. Once i told them that most of the reps would say, "Oh im sorry ive only been working here for 2 weeks and wasnt aware of that price. Hard to belive but true. This particular location couldnt even give me a straight answer on how much id have to pay including sales taxand before we moved forward with the switch. Trust me, i did a lot of reserach and Boost is not a good company to intrust with your phone service. Stay away from them and find another carrier. You will regret it if you decide to...

Worst customer service I have ever received I walked in and the two girls working didn't even acknowledge that I was there until I asked a question. They seemed to be more interested in talking to each other than helping me. When they did answer my question they acted like I was bothering them and just told me that I would have to go to another location to get what I was wanting. They didn't even give me the option to maybe get what I was wanting shipped to there location. I'm very disappointed in the service or should I say no service that I received so much so that I ended up going with a different company. I hope someone will address this...