Uptown Cheapskate Wichita — Local services in Wichita

My first impression was that this was a nicely curated 2nd hand boutique- but the people here are so obsessed with keeping their stuff that I felt uncomfortable buying any of it. I drove here all the way from Kansas City to spend time with my sister and have a nice girls day out. We try to make this a thing we do a few times a year because we don't see each other often. I look forward to this trip all year, and Uptown Cheapskate has been on our shopping tour a few times, I always get excited when we go.

When we went in we were greeted by the staff, which was nice, but as we shopped it felt like we were being followed around the store. I have worked in retail and loss prevention for 10 years, and I know what profiling looks like. My mother, my sister, and I came in all bundled up in fluffy coats because the wind chill was a -5. My sister is a bit ethnically ambiguous and my mom is short a few teeth since she invested all of her her money in raising children instead of dental work- and I am certain that without knowing us, assumptions about our intent were made.

We looked around for about 30 minutes before we were approached by a small blond girl who requested that we hand her the clothes were we holding and told us that if we wanted to try on anything she would escort us to the fitting room. It didn't feel like a request so much as an "I'm going to take these so you don't leave with them." AT NO TIME did I see any other customer being singled out in such a way. I was both humiliated and angry to the point of tears. It completely ruined the experience for me.

When we left I was so upset I cried in the car. My mom went back in to have a word with the manager because she wanted to give them the benefit of the doubt- Abby did an excellent job of toeing the company line and acknowledging that I was upset while deflecting any responsibility or culpability on behalf of the company or the associates. (Golf clap for Abby) But at no point was I offered a real and sincere apology. I was instead told, "I'm sorry you feel that way- we feel that we are providing good service." Newsflash: If your service is leaving customers distraught and in tears- it's not good service.

I worked very hard for this trip. Too hard to be embarrassed and treated in such a way. I truly hope the teens of dollars Uptown prevents in actual theft is worth the hundreds I'm sure they lose annually by treating every customer like a shoplifter. I will never shop here again and I sincerely encourage any one else thinking about shopping here to reconsider. There are better businesses staffed by...

My daughter loves coming here to shop for cool name brand clothes. However, the girls that work behind the counter are catty and plain rude. No customer service. I had a question about whether or not I had store credit and had to wait for them to stop gossiping to assist me.

I was appalled when I was browsing the jewelry section and overheard two girls talking about how they laughed in a customer's face and how she wasn't at all concerned about laughing in her face and rolling her eyes at the "stupid lady". Some lady literally said, "Yea...we get some really stupid customers."

It was shocking what they were gossiping about and customers were all around!!! I'll spare the apalling details. One girl had a pink hoodie and blonde hair. The other girl had red curly hair.

They were also talking about things they were going to be holding back for themselves. Holding up clothes on each other and saying, oh....im getting that. Its good you know my style. Then they'd go on and on about how stressed they were and wanted to clock out. They talked about some girl named Gabby not pulling her weight on the job and it was really off-putting. It confirmed what I've heard rumors about this place being snooty with rude & lazy teenagers working the counter.

It made me NOT want to support and buy from an un caring facility. Customer service takes patience and everyone who walks in is making an impression. I have dropped alot of money on this place before...but I wont any longer.

Ill be telling my kids to go to order cool clothes from places like ThredUp before we go to these rude girls.

Additionally, I have also sold clothes here and previously understood why some clothes were bought and others not.

Your horrible hospitality and attitudes just lost a good customer. I get things get stressful...but it takes grace. I hate saying this, but I hope you get shut down so you can stop bullying other people...

This is the first negative review I've ever left. I used to LOVE Uptown; until February 4. My family comes down all the way from Kansas City every few months to support me in the midst of a difficult legal battle. And every single time, we make sure to stop by Uptown to have some girl time and relax.

On February 4th, we had stopped by the way we do every couple months. Our trip started out well enough, my sister and I had found some cute outfits and we were trying to help our mom find some cute clothes as well. Around here was when we noticed the same associate had been next to us in every section of the store so far.

We made our way to the front of the store to try on some clothes and we had stopped to look at some tops near the chairs when an associate came up to use and said, "I'll go ahead and take those for you. If you want to try them on, you can ask up at the counter." She then grabbed them out of both mine and my sister's hands. This 'service' was not offered to anyone else in the store.

We tried on a few outfits but our trip was ruined. Whatever we were planning on spending wasn't worth how the employees at Uptown made us feel. My sister bought one dress that she needed for an event and we left. By the time we got to the car, my sister was in tears. My mom went back to talk to the manager and when I saw them step outside, I went to join. We got the generic "Oh, it's just store policy' non apology.

Uptown has gone from being my favorite clothing boutique to being a store that I will never shop at again. I refuse to shop at a store that makes it's customers feel...