Jolly Plumbing | Drains | Heating | Air — Local services in Wilder

First class company in every way. Had an emergency where one of the pipes in my basement leaked out through my ceiling and ductwork. I was able to schedule a next day service over night on the phone with their after hour AI service. It was incredibly easy and got me scheduled for the next morning,

In the morning a scheduler reached out to confirm my appointment and asked if they needed to work around any time restrictions I had that day, which service companies never do, its usually on their time or nothing at all. They worked around the time I needed and wished me a “Jolly Day,” which I loves.

Then when the technician was scheduled, they sent me a text message with the technicians picture, name, and a some interests of his. The technician gave me a 30 minute heads up when he was on his way, which was great so I had time to crate my dogs.

Tino was my technician and he was amazing. Friendly from the minute he walked in, he found my issue right away and had a game plan ready in minutes. Tino also discovered some issues with my water line and hot water heater. He was not pushy at all and said they’re working fine now but you may may want to look at replacing the hot water heater in a few months and look at a water softener sometime because our water was very hard. Instead of just having me take him at his word, he showed me the hard water build up in my pipe and hot water heater.

We decided to go ahead and do the repair and then add on a new hot water heater and water softener too and have him do everything. A lot of companies would have scheduled to come back another day to do the water heater and softener because they had other customers to visit they day, and just fix the pipe that day, but Tino finished everything in one day! He called his warehouse and told them everything they needed, then someone brought it out to him so he never had to leave my house.

Another technician finished a job early and then stopped by to help Tino out to get everything done for us a little faster.

Jolly offered easy financing options to make the unexpected expense be easier to take on, and Tino explained to me about Jolly’s membership program, which is only $15 a month and pays for itself as it includes one free heating system inspection a year, one free a/c inspection a year, one free plumbing and sewage inspection a year, half off emergency visit fees, a 10% discount on repairs, and priority service, so I joined that too.

A few days after the repair, they sent us a nice stainless steel cup and some fresh baked cookies welcoming us into the “Jolly Family”, and I thought that was an incredible touch on their end.

I’d rank them a 20/10 and have told my friends and family about how there aren’t many companies around like Jolly anymore that truly put the...

Choose Jolly if want to spend 17k on an hvac system that needs 10k in repair 6 months in!

signed for a $17,610 “top of the line” HVAC unit (after an initial $20,000 quote). A third party later confirmed the same Daikin unit has a market value around $8,000.

What Jolly installed: an oversized system for a 1,200 sq ft home, installed without a nitrogen purge, an incomplete performance test with a 50° coil split on day one, and paperwork so careless it caused a $4,000 warranty denial.

Six months later, it already needs $6,000 in repairs. A third‑party HVAC company refused to work on it after seeing the install. The technician told me that in 10 years he had never seen anything like it, and while I was present, he called his company owner on speakerphone—who confirmed they would not take the job due to how poor the installation was and later put that refusal in writing.

That’s the work they stand behind.

Update: response to Jolly- This is my only review.

I caught your company’s mistakes in writing: – No nitrogen purge – An oversized system that failed in six months – Documentation errors that cost me my warranty – A 3rd‑party company refusing to even touch your work and putting that refusal in writing.

I’ve already called multiple times and even filed with the BBB and the Ohio Attorney General. This isn’t new information.

Instead of addressing any of this, your reply focuses on accusing me of “various names.” That is your entire response to documented installation failures.

Whenever Jolly is ready, I’d welcome a public response that: • Addresses the nitrogen purge issue directly • Explains the oversized unit with data (Manual J) • Produces the paperwork showing a correct install and a completed performance test • And shows why the warranty denial was not caused by your own documentation

I’m ready to see those answers.

UPDATE: Photos attached for transparency. These include Jolly’s own startup report listing key tests as “missing or not recorded,” the temperature readings they documented at installation, Clark Heating’s independent inspection report noting a 33‑degree imbalance, my invoice showing $17,610 paid for the system, and recent electric bills showing more than triple the previous cost.

Despite the paperwork stating the system was explained to me, I was not present at the time. The system has never consistently heated or cooled to the set temperature since installation.

UPDATE: jolly refuses to come...

Nobody in history has ever called a plumbing service company because they're having a good day. Am I right?

I've worked with a lot of plumbers across our properties and on a lot of different jobs. I've found that most of the time, you get what you pay for.

Today, the "poop hit the fan" at a property, and our short-term renters are in a bind, which means so are we. Being 2,431 miles away from the property didn't exactly make our issues easier to solve.

We needed the job done, and we needed it done right. No creeps, no slobs, no weirdos.

So we called Jolly.

I'd rate my experience with Jolly today a 9.5/10, and get this: They didn't fix my issue.

But here's what they did do:

They communicated very well with us over the phone. They sent us a picture, profile, and time estimate of their service provider. They answered the phone and they made calls. *The only reason I did not score this a perfect 10 is because there was a small error in the phone calling process. No biggie though.

I'm a customer service guy. I love it. It means a lot to me. So here was my experience with Zac, the technician who came to my property:

It felt like he genuinely wanted to help me. He actively listened and understood our issues. He took the extra time to try and problem-solve the type of "fixes" that take under a minute. This was really meaningful to me. In truth, there was a good chance my issue was going to be misdiagnosed, which would have cost me a large amount of money for a solution that wasn't the real issue. It wasn't from a lack of competency; it's just because the proposed solution seemed like an obvious answer.

A great company is only as great as its people.

Zac from Jolly was great. He listened patiently to me over the phone as I explained why I thought my issue might be something else. His willingness to spend an extra minute investigating led to a proper diagnosis of my water source.

That said, Zac also very clearly and quickly explained to me that the type of work I need done is not provided by Jolly. He was empathetic and also optimistic.

I wish Jolly had a division for "weird outdated exterior plumbing stuff." But great companies become great because they stay laser-focused on their niche and pass the baton on everything else. I respect that.

My plumbing issue did not get solved by Jolly; however, I am closer to a solution than before I called, and that's at least helping me move in the right direction.

Great...