Puppingham Palace — Local services in Wildwood

I am both a pet caretaker and the owner of a business in West County. On Friday, I received a request to retrieve a dog from Puppingham Palace on Saturday. The owners had gone on a trip and had boarded their dog at Puppingham Palace, but they wanted her back before their return. I have walked this dog and picked her up from a different daycare facility a handful of times. I encounter a wide variety of dogs in my side job, but I pride myself on being familiar with the ones I have taken care of before. So, when I brought a dog home and completed the requested tasks as the owners had asked, I wrapped up my visit and left, never thinking I took home the wrong dog. However, this morning (Sunday), I received a message from the owner, revealing that I had been given the wrong dog. I was absolutely shocked and dismayed by this turn of events. As the person entrusted with bringing their dog home, I felt an immense sense of distress in this situation. However, I must defend myself by saying that I didn't anticipate the need to thoroughly inspect a dog from head to toe or rely on the staff to repeatedly verify that I wasn't given the wrong dog. Although the two dogs looked remarkably similar, I firmly believe that is not an excuse. I always assumed there would be a foolproof system in place to prevent such errors from occurring! While I understand that mistakes can happen, I genuinely feel that this could have had disastrous consequences. Who knows if the dog I took home required specific medication at certain times? Or if the dog had allergies to substances it might have been exposed to? Furthermore, this family has a pool accessible to the dog. What if the dog accidentally fell in and couldn't find a way out, leading to a tragic incident? This poor dog was left in an unfamiliar house for an extended period of time, not knowing where she was. This truly shatters my heart. Based on the reviews I've read here and on various other websites, it is evident that this business does not prioritize the well-being of dogs. Reviews have mentioned instances where the owner/owners have stated that dogs are merely property, admitted to not knowing the whereabouts of certain dogs, and shared other highly negative and alarming experiences. It is clear that there is a total absence of any system to guarantee that the correct dog is sent home, which is blatantly evident from how swiftly they brought out the wrong dog. I genuinely hope that the owner assumes full responsibility for this situation since it is their responsibility to establish a proper system. Animals are beloved members of our families and should never be treated as mere "property." It is crucial to take their...

Had been going here for about a year and a half for day care. Picked my dog up from a half day of daycare and he had a big hole in his side! When I asked what happened, I was told he came in like that. I was told the wound didn’t happen there, and no one saw anything. I finally asked for the owner to call me and I left. I talked with the owner on two separate occasions. At first she denied the injury took place at her facility, stating no one saw anything and she is not responsible. I called once more and again received the same song and dance about no one saw anything. Then she said she can’t pay vet bills when things happen and that I signed a waiver when I first brought him there. I told her I expect small scratches and bumps to happen when dogs play together but nothing like this hole in his side! I told her the staff is clearly not watching the dogs. My dog was there for four hours and no one saw anything? Really?! The vet told me it was a bite wound. He also said a reputable daycare would take full responsibility AND pay for the vet bills, and if they do not do this to not return (which I don’t plan to do anyway). After the vet cleaned up the wound and cut away the dead tissue so he could staple and close the skin, my dog is left with a HUGE scar that is still trying to mend. Multiple staples and medical glue, a cone, a depressed dog, and a $500 vet bill. That’s what you’ll get from...

Puppingham is not only a wonderful place to work but it's a great place to take your dog. 3 of my 4 dogs LOVE Puppingham (4th is more of a people person but still would love to get the attention from the employees) and we will continue to use all of their services. I love how involved the owner is in her business and how all of the employees interact with the dogs compared to other boarding/daycare/grooming facilities. I would trust this company with all of my babies especially because I work here and have seen behind the scenes. Everyone here absolutely loves dogs and would do everything in their power to love and protect them as if they were their own. This place deserves more than 5 stars. I will ONLY board my dogs at Puppingham Palace. Regarding other statements in previous reviews, the employees of Puppingham Palace would never treat a dog like property nor would the owner. The law in the state of Missouri views dogs as property. The owner of the establishment was only trying to explain to the owners of the dog what can and can not be brought into court. No one ever said they treat dogs like property at Puppingham Palace. Most of these reviews are from people that haven't even been to this facility nor seen how well your pooches are taken care of. I will say that loosing Bolt was a perfect storm of unfortunate events and Puppingham is doing everything they can to prevent anything like this...