Hunan Express — Restaurant in Wildwood

We have not ordered from Hunan Express in over a year. We recently ordered on a Sunday afternoon when it was not busy. We called our order in & picked it up. It was a very simple order. We ordered two lunch specials & each added hot & sour soup. My husband ordered sweet & sour chicken & I ordered fried cashew chicken (not vegetable). When we got home, we opened our order. My husband received his order correctly. My order was the vegetable cashew chicken which is not what I ordered. I called the restaurant to inform that I did not get what I ordered. The gentleman who answered said that he needed to talk to the chef. He came back to the telephone & said that the chef knew this & that they did not have the fried cashew chicken, so he gave me the vegetable cashew chicken instead. When I was on the telephone ordering, he did not tell me that they did not have the fried version nor was I informed that when I picked it up. They made the substitution on their own. Not only was it vegetable cashew chicken, but it was primarily celery. I informed him that I should have been told that they did not have my entree & given the opportunity to change my order. Instead I came home with an entree that was not even close to what I ordered. I asked him how they were going to make it right. I was told that I could come back & get a different entree. I informed him that I did not want to come back for a different entree since my husband was already eating his. I asked for a refund & was told that I needed to come back to the restaurant to receive it. So I got back in the car & went to the restaurant to get my refund which was an inconvenience since I paid by credit card & they could have voided the transaction. When I got there, I told him that it was an inconvenience & requested a refund for both of our entrees. He had to call the owner who recently bought the restaurant to ask him if he could refund the entire order due to their actions & inconvenience. The owner would only refund my order. Also the hot & sour soup did not taste like the hot & sour soup that I have gotten at other restaurants. It was disgusting. Needless to say we will not be returning to this restaurant in the future. Their poor decision to substitute my entree along with their poor customer service has brought me to this decision....

I think they are under new ownership. It was a VERY hectic experience. There was an issue with the ordering process, even telling my husband over the phone that they do not know the menu. Our order ended up incorrect, but they were able to fix it for us before we left. Their POS system and/or card reader was giving them some trouble, which happens....especially when new, so I get it, but it just added to the frustration.

One thing with our order was an incorrect soup. When they went to replace it with the appropriate soup, they tried to scoop it from their new buffet. I'm sorry, but there is a reason I don't go to buffets, I don't know who's been reaching/leaning over that soup and how long it's been out. Do not grab the food for my to-go order from an open buffet.

Besides that, the food IS different. The flavor of the lo mein has changed drastically. Now it's more bland and just missing something. Crab Rangoon was still good, egg rolls were ok, and soup was good. But overall, it just isn't the same place, and the food isn't as wonderful as it was. I hope the original family we always saw there is doing well. We will give it another chance, but we may have to find...

This restaurant is under new ownership! Stopped by today to carry out 2 lunch specials, then went all around and ran some errands. Once I got home I realized the one order (Cashew Chicken), was missing a brown gravy we usually have gotten with that choice. I called up there with the hopes of zipping back and getting a small container of gravy and I would be all set! They took my info and the new owner Xing Chen called me right back and apologized profusely . They literally just took over and have new cooks, cashiers, etc. he was very responsive and interested in making things right for us. I’m not one to take advantage and I am sure there is a bit of a transition time BUT the food tasted fresh and delicious and along with the gravy I needed( they made it fresh), Xing also had the cook make another fresh serving of the cashew chicken to go along with it! Customer service was outstanding and I am inclined to go back often. Give them a try. It looks like they will eventually be offering a buffet too. I walked in and the young cashier did just fine with her English. My missing gravy wasn’t due to a language barrier....