Polo Ralph Lauren Factory Store — Local services in Williamsburg

Customer Service was terrible. My husband and I left without purchasing anything. We weren’t greeted when we walked in, but the couple behind us was. As we walked around the store. We stopped and I made eye contact with a sales person (black female with burgundy hair styled in a bob) and smiled ....she rolled her eyes...looked the other way and loudly said to the gentlemen next to me “ Sir, do you need help finding anything”...I was appalled.. I don’t even live in the area so we come to the Williamsburg outlets only twice a year. It was just a horrible experience. We were told to have a great day by two ladies standing by the door...

Customer service I got none. I was yelled welcome from the registers when I walked in. And didnt get anyone else to come see if they could help me. Then when I get to the registers I was asked about if there was an email on file. Because I was shopping for a gift for Christmas to my friend whom loves polo I used his email. But asked for him not to be emailed the receipt that I wanted a printed copy. He was still sent the email. So I gave him the purchase and asked him to return it. That he might as well go pick the items...

While I absolutely appreciate the big and tall sizes for men, the store was an absolute mess today. There weren't enough registers open, so the line was very long. There wasn't anyone supervising the fitting rooms, so I had to go ask for help at the registers twice. There were messy piles of clothing on top of racks EVERYWHERE. It just seemed like they were understaffed which resulted in a poor customer experience. I'm only giving the two stars because of the big and tall section, otherwise it would...