Schewels Home — Local services in Williamston

Very dissatisfied with Schewels in Williamston. They will not honor the warranty for the sofa i bought, even tho i specifically asked salesperson if it covered damage by pets. She even mentioned fixing claw holes. Apparently not true. The warranty i was just shown only covers bodily fluids. I would not have paid for the warranty if the salesperson hadn't misled me. After 6 months ifvreporting damage by our puppy and presenting a photo, a repairman finally came all the way from Virginia. He looked at the damage and asked if I had the parts. I said I was told nothing about needing parts. He said he'd have to get in touch with the company and come back. To me, that infers he could fix it. Never heard from them again, except for sales flyers and a card with a coupon for my birthday. I went to the store, showed the photo and my sales receipt and asked for a refund in the warranty, which was useless. The salesperson hadn't worked there for a long time. The attitude of the staff was condescending and astounded that i would ask for a refund. Their "Sorry, we can't do anything about it" was in the tone of "Tough luck, we don't care." I got the corporate number and called. Got a message that corporate office was closed due to inclement weather.

I was warned they wouldn't care. I won't ever shop at any Schewels again. They can't be trusted. Buyer, beware! I wish I could have...

Overall a pretty nice, & descent place to get yourself what you need, (A lawnmower, refrigerator, washer, dryer, & ETC.!) without having to go broke paying for your equipment all at once! They make the monthly payments fairly decent, & are willing to help you out if a deposit is required for your equipment lease, by waving said deposit, lowering the deposit amount, &/or whatever will make it work better for you! Yes, of course they are making a profit, (I mean if you want to make low monthly payments on anything, over a period of time, that's just how it work's!), but they GENUINELY really seem to want to help you with anything they can, & they don't just push you out the door if your income, &/or credit isn't quite to par' with other lending places, &/or service's! Would recommend for anyone that need's equipment, but don't have "Equipment money!" to pay for it all at once! Also really friendly staff, that, again, really genuinely seem's to care about you, & NOT just their PAYCHECK'S!...

12-8-20....We had an issue with damaged furniture that was delivered and store manager asked what could be done to make it better. Unfortunately, store manager did not meet commitment upon which was agreed. The store manager decided to make a different decision on our furniture and never discussed the changes with us. We tried reaching the store manager and left several messages. The store manager never returned our calls. Maybe the store manager never returned our call, because they know that they broke our verbal agreement.

12-10-20...someone from Schewels responded to my post. They want to earn my business back....then return my phone call to solve the issue and don’t give lip...