AT&T Store — Local services in Williston

Wish I could give 0 stars. I called the 800 number before going into the store because my phone randomly stopped charging and wouldn’t turn back on.(I had a iPhone 8 s plus) I followed the troubleshooting instructions and was told to go into the store near me that my insurance would cover a free battery replacement and that they would be able to do that for me in the store.

I go first thing this morning because I have 2 kids and can’t be without a phone. As soon as I walk in I’m greeted which is the only good thing that happened. I explained the above ( ^^ ) to them and am told instantly that they can’t help me and that “only certain phones qualify” and handed a card that had some phone number for me to call and to have them fix it. They don’t fix anything at the store instead they go through a third party and they are just sales. When I asked them if it would be fixed today I’m told it could take 3 business days and that he’s busy.

I then ask if my phone qualifies for an upgrade since I’ve had it for 2 years and have made every payment on time. She pulls my account up and tells me I have to pay the phone off before I even qualify to have an upgrade.

As I’m walking out the door I’m then asked if I’d be interested in direct tv.. definitely not.

I took my business to Verizon where they instantly looked at my phone seen that it was in BRAND NEW CONDITION and helped me. Something AT&T failed to do. They didn’t even ask to see my phone. I was instantly turned away! This store needs to not do phone repairs through a third party especially being a corporate store! I’m shocked and disappointed.

AT&T lost a loyal...

I recently switched from Verizon to AT&T and had a very disappointing experience. The rep who helped me set everything up made several mistakes that have caused ongoing issues.

He promised that my activation fees would be waived and that AT&T would pay off a few of my Verizon devices — neither of those actually happened. The paperwork he submitted had multiple errors and had to be redone after my Verizon account was already canceled, meaning I couldn’t even access the bill needed to fix it.

To make things worse, my phone order had to be redone three times because he entered my address incorrectly, and one order was even canceled for fraud. I tried contacting him several times using the business card he gave me, but he won’t answer or return calls, even after leaving voicemails.

At this point, I’d honestly recommend sticking with Verizon or waiting until you can find an AT&T location with staff who know what they’re doing. The amount of stress and time this caused wasn’t...

At&t was more expensive then Verizon BY ALOT so I switch my daughter and I over to Verizon. Then at&t tell me I will be getting a full bill at the end of month. For a service I don't have! AT&T WONDERS WHY people don't like them this is just just one of thr reasons why. When my phone number was stolen through their system I was told change your number. Um no that not a fix for me. When I would lose service I had to restart my phone everytime to get to work again I was told get a new phone um no my phone was new! When I asked to figure out a cheaper service um no can do! When I call to cancel its amazing how all of a sudden they have a plan that is 15 bucks cheaper then Verizon. Wow didn't have that plan 2 days ago when I asked. So I will pay the last bill buy they will have to wait. I will pay it slowly. I get all cell phone services have all of us over a barrel but I'm sick and tired of the way AT&T has treated me. I do not...