Heartland TV, & Appliance — Local services in Willoughby

I was referred to Heartland TV & Appliance and the owner, Joe Lupica, by a local music store, and I'm happy to give the business my highest recommendation. I discussed repair of an older amplifier with him and he quickly picked up on the issues I was trying to explain. The diagnosis and proposed fix were communicated to me in a timely manner as promised and the final repair was spot on in comparison to the initial quote. The repair was timely, professional, and, most importantly, it completely and satisfactorily resolved the issues I was having with this older amplifier. Very highly technically skilled operation. Joe is a very professional business owner, communicates clearly and effectively, and it is refreshing to know that folks and businesses like him are still around -- you just have...

Very unprofessional. Waited for them for over an hour, called to verify the time of their arrival and the guy who named himself Joe was very rude and said that he will come when he can. I asked when to expect him as I had my plans and couldn't wait for him all day, he said he will come when he will come. I saved myself any further trouble and canceled this appointment. I don't want to pay money (he gave me an estimate of about $200 to fix the drain of my washer) and deal with rude behavior. Samsung shouldn't refer their customers to this rude and...

I took a bass guitar to Joe at Heartland to replace some electronic parts. When I got it back yesterday, it sounded absolutely amazing. I don't think I'll take any of my music gear to anyone else for repairs after working with Joe. Not only did he do a fantastic job at getting this instrument up and running (and sounding better than it ever has while I've owned it), he was extremely courteous and knowledgable. I would recommend his services for anyone who has some electrical repair...