Willo True Value Hardware — Local services in Willoughby

This would have been higher until recently. As it is they do have some things you can't find elsewhere. The workers aren't cheerful but they aren't mean either. But the last time I was there they sold me something which they said worked the same as a previous product. Instead it melted something in my basement and I needed $200 to fix it. They let me return the stuff that melted it but didn't say "I'm sorry, maybe I was wrong. Maybe we could help you repair it since your out money!".

But that isn't what really destroyed my view of them. I go to the stores in the same plaza as they do. Chipotles, Marcos...etc. This winter I went there in Dec 2016 to Chipotles. When I pulled into the parking lot I could see it was black ice. So when I tried to walk to Chipotles door I slipped almost three times. I also slipped walking back to my car after. I've never been on something so slippery in a public parking lot.

So what does this have to do with True Value? Well I asked Chipotles who owned the plaza/parking lot. They said True Value does. They said they have had lots of complaints about the parking lot being iced over during winter but they said True Value essentially says they don't care about salting the parking lot.

So I went to Marcos and asked them the next day. They also said the same thing. They said they have talked to True Value and they don't care about the parking lot. Its been like that for years. Both Chipotles and Marcos said they tried to salt it themselves but can't afford enough salt.

So that really ruined True Value for me. If you don't care about people possibly falling ad getting seriously hurt then you lost...

I have never seen anything like this place in my life. Almost every isle in the store was unwalkable and unshoppable. There were boxes from floor to ceiling. I couldn't even go down most of the isles because the boxes were blocking the entire walkway. It really looked like an epispde of hoarders. In the few isles you can actually see product over the boxes of stock thrown down literally every square inch of the store, you would notice the items on the shelves are mostly over 20 years old, still regular price. It was like a really wierd mix of 20 year old product still in the yellowed, aged boxes with the original pricetags from what I can assume is 1994, and boxes of brand new product they just left unboxed in the middle of the isles.

I came for sawhorses but didn't have mountain climbing gear to make it to them them, so I went to Lowe's where I could see down the isle. Clean...

Customer service was superbly poor, I guess I was dealing with the owner. Came in to purchase a shovel. None of them were priced asked for a price check cashier/owner was rude about that. No greeting upon entering. No thank you for your business, while being rang up he spoke with another gentleman in the store back turned towards me the entire time. Had to wait a few extra minutes because he was too busy talking to complete my transaction. This country’s values just aren’t the same. Basic courtesy and customer service is nonexistent these days. I am appalled at what I just...