Cocos Locos Willoughby — Restaurant in Willoughby

Today my aunt and I stopped into their restaurant I normally go to the mentor location and have no issues what’s so ever. We were seated quickly and someone came to take out drink order, we both asked for sweet tea and we received raspberry tea instead no big deal we kindly just asked for water and a lemonade. We got cheese sauce and pico to go with our chips and ordered chimichangas from there lunch special. My aunt I asked for no ranchero sauce but when our food came it was covered in it which caused the chimichangas to become soggy. I politely ask the waiter if I could get another without the sauce and she told me that they couldn’t do this so I told her I was ok then and didn’t want it. She returns with someone else who explained that they couldn’t make any modification to the food and that we would still need to pay for the food we weren’t even going to eat my aunt and I were both in shock and the owner came out to explain that they weren’t doing any modification yet again because of “the pandemic” and that we need to pay and if we didn’t that we would be band. The owner then told us to get out and leave so we did just that. Seconds later a woman is running after us to pay for the cheese sauce and pico after her boss had already kicked us out we handed her 10$ and left. Worst experience I’ve ever had at a restaurant, absolutely no professionalism or customer service displayed here. Not to mention I’m 37 weeks pregnant if I don’t want to eat...

Was looking for somewhere to have dinner and my sister decided to go here over another place. When we get here the hostess was very nice and we were seated quickly. Our waiter was initially a young man and after taking two of the five drink orders. He just disappeared and never bothered coming back. Not even to say they switched our waiter to someone else. Which left us to guest as to what happened. The young lady was very nice and accommodating. The food however was not good at all you can taste is the overwhelming salt they put in it. I ordered the Del Mar Trio which is one of their fajitas items. That was supposed to come with Lobster, Shrimp and Filet. I literally got two pieces of Shrimp chopped up and minced lobster I’m assuming with a filet. When I inquired about my rice and refried beans. I was told that this selection didn’t come with it. Which was strange cause on the menu it says it does and for $25 it should have. My sister ordered a vegan dish that she described as unpleasant. My daughter ordered a meal that she just ended up picking the shrimp out my niece got a quesadilla and my grand baby had fries. The drinks were really good and the only reason we sat through dinner. This is my own opinion and I know other tastebuds may not be the same. The dining experience as a whole was not terrible yet not good enough for a...

We had a very poor experience it started off with us ordering off the combination section everything we chose we got it off the combination menu where the only special request was I asked for no sour cream. They got 0/4 right, they were missing something off of every plate and to boot they put sour cream all over the top of my plate. I scent it back and they just scraped the sour cream and lettuce off of the top of my food and covered it up with more lettuce. And when we brought it up to the waitress she spoke little to no english. She pointed to our plates and said 2,7,11, chicken burrito and enchilata.. And walked away normally I wouldnt mind somebody being that confident but they put the wrong food down infront over eveybody so when she was looking off her list repeating what we ordered she should of noticed that they gave each of us the wrong food and if she was so confident about the combo plates we ordered why did she not notice that we where missing something from each plate. And I guess according to this place Chicken burritos and enchilatas are the same thing they just put red sauce over one and the other one has no sauce.

I would not recommend you ever spend your money there.. If you want good mexican food and decent service then go...