Staples — Local services in Willowbrook

This company is a hot mess. I ordered two printers from website. The delivery date was set for the following Monday. That Monday they hadn't yet created a shipping label, much less shipped it. They said the problem was that the carrier was overwhelmed given the situation on the west coast. Okay, but I didn't specify the delivery estimate, Staples did. The package was received 8 days later (Tuesday of the week following the original delivery estimate). Two weeks later I purchase 2 replacement toner cartridges. They were advertised as next day delivery. They were marked as "Out for Delivery" the next morning by some no-name carrier called "Veterans Messenger". Well, Veterans Messenger didn't deliver it. Go figure. Thursday was Thanksgiving, so I didn't bother checking. The next day (Friday), still not out for delivery. So I chat with as associate on their website who informs me that this carrier took off all 4 days for Thanksgiving weekend. Wow. Must feel good to work on a child's school schedule. Finally today, (Monday, 5 days after original delivery estimate) I check the tracking and it tells me that the package was delivered on Friday. THE SAME FRIDAY THAT STAPLES TOLD ME THE CARRIER WASN'T WORKING. I'm trying to run a business. Staples doesn't care about my business. There's no reason I should care about theirs. You shouldn't trust your business with Staples either. With all their money, they don't seem like they're interested in investing and keeping up...

I went to Staples to purchase a desk and an office chair. While I was browsing, a young lady kindly asked if I needed help. I told her yes and showed her the desk I was looking for. She called to the back to check, and the gentleman told her the desk wasn’t in stock. I was told I could go to the front to place an order and get free delivery. I was extremely disappointed because the Staples website showed the item as available in-store.

When I got to the front desk, I explained the situation to another associate Irma. She said, “Hold on, let me verify that for you.” Irma called the back and was also told the item wasn’t there—but instead of taking no for an answer, she insisted they check again. She said, “It says we have two in stock—I need you to physically check.”

Sure enough, the desk was in the back! If it weren’t for Irma, I would’ve walked out of Staples empty-handed. I’m so grateful I crossed paths with an employee like her—someone who takes pride in her work, values her customers, and doesn’t let someone else’s laziness interfere with doing her job right.

Irma went above and beyond when she didn’t have to. Thank you, Irma, for turning my frustrating experience into a positive one. You truly made...

I recently visited Staples to purchase a computer and office supplies, and I have to give a huge shoutout to Nick for his outstanding customer service. I am completely clueless when it comes to computers and office products, but Nick spent an hour and a half patiently guiding me through everything as if he were choosing products for himself. He was incredibly knowledgeable, kind, and genuinely cared about helping me and my family make the best choices.

What truly stood out was his patience and willingness to help without hesitation. He answered all my questions with a smile and never made me feel rushed or overwhelmed. I never expected this level of service, and he completely exceeded my expectations. Because of him, Staples has now become my go-to store for all office needs.

Employees like Nick are rare to find—his dedication and customer service deserve to be recognized. He definitely needs a raise! If you’re shopping at Staples and need help, I highly recommend seeking him out. Thank you, Nick, for making my experience stress-free...