Furniture Fair — Local services in Wilmington

EDIT 2: Furniture never showed up on September 30th, 2020 as promised by manager Reggie. Never received a phone call and still have not heard from them about why it wasn't delivered. Stay away.

EDIT: Received a call back from the store and they told me my dresser would be delivered tomorrow, September 30th, 2020. I'm going to bump the rating up a bit, but not much. I do appreciate their willingness to work me into the delivery schedule this week.

I ordered furniture from the Wilmington store (two Rustic Nightstand 540-12712-2, one Rustic Dresser 525-12712-9, one King Bookcase Bed 507-12712-8, and one mattress) on August 29th, 2020. We had to go back into the store the very next day because we were given the wrong paperwork to sign, red flag number one.

My furniture was delivered and setup late September 7th, 2020. Two days later, three of the drawers on the rustic dresser fell apart, TWO days after I got the furniture. Fine, it happens. Called and scheduled to have them pick the dresser up for repairs and was told it would take 2-3 days to get back to me.

Fast forward a week and I FINALLY get a call saying they want to schedule my delivery early in the afternoon on Monday. I was a bit upset because I was promised 2-3 days, and it has now turned into a week and a half.

That brings us to yesterday. I get home from work at 5:30 to see the dresser still hasn't been delivered. I called the store and asked for the delivery department, but the man on the phone wouldn't transfer me over to them. He kept saying the delivery was on its way, it was just running late. Never asked for any information from me, so not sure how he knew my delivery was on the way. Dresser never showed up yesterday. Never received a phone call about the dresser.

Talked to the store today, Tuesday September 29th, and they tell me it will be Monday October 5th before I get my dresser. That will mark nearly three weeks that they have had my dresser, and I only had it for two days. I am paying on a piece of furniture that I haven't even been able to use. They told me on Thursday September 24th "Your order will be delivered early Monday", naturally you would think they meant Monday September 28th. Turns out, they 'meant' Monday October 5th. How does that even make sense?

This is absolutely terrible experience and as of right now, I will never shop with Furniture Fair again and will recommend friends and family stay far away. I should have read the reviews on Google before I purchased, because they're all...

DO NOT BUY FROM THIS FURNITURE STORE. my husband and I went into purchase a brand new couch . While in the store there was a sales woman named Lori helping us. We fell in love with one couch, but we were told that because it was clearance we’ll be sold the couch that was on display. me personally, I would rather have a brand new couch, then a couch that everyone has sat on, especially if they’re not willing to negotiate the price. We decided not to go with that couch, but found another couch instead. I was super indecisive about which couch I wanted, but in the end decided to go with the sectional that was brand new and a Great price. Lori followed us around the entire store (And while I do understand, that is her job, it is very annoying to haggle a customer instead of just letting them shop) I also noticed her getting frustrated at my inability to make up my mind, but again this is my first home and I wanted to be sure about my decision. After talking it over with my husband, we decided on the Sectional. Lori told us it was brand new and would be delivered Wednesday June 5th. But when the delivery company called, they told us that the earliest that they would be able to deliver the couch was on Friday, June 7th. Both my husband and I made sure to explain to Lori that Wednesday works best for us being as though we both work on Thursdays & Fridays. So it came as a huge shock to us when the delivery people were telling us that they would not be able to deliver until Friday. I later learned that as a sales person, Lori is not allowed to schedule delivery dates which makes me feel that she was lying to us just to make a sale. Lori also failed to mention that the couch that she sold us was actually the display. which the delivery people then disclosed to us later on . Lori was extremely dishonest And completely lied to us just so that she can make money off of the sale Which is unacceptable. Luckily we were able to be refunded for the entire amount. If you are thinking about buying from this store…….DONT!!!!! beware of furniture fair and beware...

Our experience started off Great and slowly went downhill unfortunately. Carol was ok and helped us pick out the perfect sectional after hours of looking.When we went to finalize the sale, they said they didn’t have it in stock anywhere. The manager Seth said they would see if they could sell us the floor model and waive the delivery fee and if not would let us know they NEXT day or see if they could possibly order it ...made us go ahead and pay ($1700) ...which we did...next day I never received a phone call like promised...so I called around 6:30pm and Seth told me he had to ask the owner before selling the floor model and he would call me back in a day or 2...I let him know I needed the furniture ASAP and would be canceling if I didn’t hear back. 2 more days go by and still no call...I called AGAIN around 6pm...Seth was “busy”...he called me back at almost 8pm at night (he left me a message)saying he still hadn’t spoken to the owner and we could cancel if we wanted....so I called this morning ...they said he was there but busy...again gave my call back number ...later on my husband gets a call (different #, never called me) saying Seth was NOT there and they didn’t know if or when they would be getting more in (ugh). So going on 5 days holding $1700 and we still have no idea if we have a couch or not...so my husband goes in there and guess who is there ...SETH...(so we were lied to) ...he called the owner while my husband was in the store who said they couldn’t sell us the floor model because they MIGHT be ordering more (but not now )...WTH!??? You have a customer that has paid for a couch that we can’t get, and even worse that you are advertising as a available! Oh I must add we were torn between this sectional and another and when I told Seth we could always just get the other one (which was cheaper) he said ...oh that one is the same situation (without even looking!) . These people wasted my time. I will never go back or refer anyone...