First of all, several suspicious reviews that appear to be faked by family members and/or employees of the business. Secondly, I went there today Saturday May 20. I spent about an hour looking through the bins. I found a water pic, $80 value and a rechargeable hand warmer, $30 value. It was nice to find those gems, we had pleasant conversations with a few of the employees, and everything was good till the end. At the register, the fella ahead of me was told that there was a $1.50 fee for using a credit card. He balked at that news as did I. I’m not used to that in retail and am tired of getting squeezed at every turn. Well the young clerk got completely irate! She threw his items around, threatened to not sell them to him, shouting “Don’t come back, we don’t want you here!” He left, and because I audibly balked, she continued her tirade on me! Completely unprofessional and uncalled for. AFTER I checked out, I noticed a sign about their card usage fee about waist high directly in front of the register. As you continue along the line to pay, no one naturally steps back to look for signage. It should be more visibly placed before you approach the line. So the shopping was decent, the policies are shady, but that clerk who went berserk is what earned them just two stars and why I won’t be returning. Their customer service...
Read morePositive & Negative review here: my dad and I find a few good items every now and again. Today though, I found a workers tape gun and gave it back to the worker because I figured one of the employees lost it. Then I was trying to sort through the stuff to find what I wanted so I grouped these blue boxes that contained Chinese magnetic checkers and a worker asked me was I buying them. I said no. She said her boss would want them all put back in every bin. I've worked retail for several years and I found that remark insane. You've got a bin for phones, a bin for clothes, and a bin for books. But you don't want a bin all to itself for games. These chinese magnetic checkers were $1 today and absolutely no one, NO ONE, wants to buy them. God forbid I try to help organize your store to help your workers and do some OCD organization. Also, you should open up the cardboard boxes and but them into clear bags, else you're gonna get 50 people opening up the same box every day. Also, I applied to work at this place and they denied me- so they only hire friends and family. They charge a bag fee and a card fee. There's no AC in the summer time. 1 out of 5 stars. Maybe hire people who have some...
Read moreLarge as far as bin stores go, amazing selection, but most of it used returns (may be broken). Everything is sold "as is". Low rating is due to very short staffing and management working under-age children as employees and unprofessionalism (obviously due to lack of customer service training, and immaturity). A word to management (constructive criticism): Do not place fake reviews from family on Google, it violates the terms and conditions. Hire some staff that have a background in customer service. Please keep sharp objects like knives out of the hands of customers (insurance and safety reasons). You may want to go to other bin stores here in Wilson and check signage placement. I wish you much success, after these issues are sorted...
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