Professional Lock & Safe Co — Local services in Windham

Rude, rude, rude. I don't know who the guy was who took care of me, but I will NEVER use Professional Lock & Safe again! What a condescending, nasty person this guy was. I had to deal with this boorish fool 3x for a job I needed completed and each time he treated me worse than the time before. The last time I went in I had to return a cylinder he sold me for my 1935 mortise lock because it would not work no matter what I did. He said to me in one of the most disdainful tones of voice, "Of course it will work, you just need to change out the tail." Oh really? And how was I supposed to know that? I came to the locksmith because the locksmith is supposed to be the expert. If I knew how to take care of the problem, I would have ordered the part online and done the installation myself! I also told him that the size of the new cylinder was not the same as the old one that I had given him to use as a template. "They don't make that size anymore!" So I thought, well why didn't you tell me that when I first came in to order a new cylinder?? Then he told me to remove the decorative plate for the cylinder and it would fit just fine. I told him I couldn't do that because it covers the rough edges of the cylinder hole. "Then you're asking for the impossible!!" I wasn't asking for the impossible, I was just asking if it could be done and he proceeded to freak out on me. So, I had to return the new cylinder which apparently made him even angrier. He opened the cash register, gave me my money, minus the tax and basically turned away from me. As disgusted as I am with him, I am more disgusted with myself for allowing him to treat me in such a contemptuous manner. I NEVER let anyone put me down the way he did. I knew it wasn't going to be a good transaction from the moment I stepped into the shop and he wouldn't even acknowledge me with a greeting. So, if you're reading this Mr. Locksmith, just know I will pass this around to everyone I know. Next time I will find a locksmith who enjoys informing their customers rather than...

I needed help with an old door lock (Corbin mortise) and the old keys didn't work well. They told me they might be able to rekey it, so I disassembled the lock and brought in the cylinder. They were kind enough to rekey it while I waited. I had 2 copies made and the keys all work smoothly (I will now go here instead of the big box stores for my key duplication needs). Once we got the new keys, I realized a piece of the mortise deadbolt system was broken. Once again, I brought it in and was super-lucky... even though it was an old lock, they happen to have a replacement part in the back room. They cleaned the lock up, replaced the part and it works again! Thank you Ray...

We had Doug come and replace all 20 door locks and latches in our 35 year old house with new Schlage hardware. That included 8 entrance lock sets together with other interior door latches. We called, he visited, we approved the estimate. Then, a week or so later, at our convenience, Doug came and updated all our doors. In some cases he installed extra hardware to cover blemishes in our doors and frames. We are happy with these updates...