Ace Home Center Willimantic — Local services in Windham

Recently rented party chairs and tables from True Value, when I received them, they immediately had me sign a receipt document before they even had me look at the table and chairs. Their form has you automatically opt-in for an accidental damage waiver, and has you sign to opt-out as opposed to letting you choose if you want it. When they delivered the tables and chairs, they were of inferior quality and I didn't have much choice but to use them since the party was that day. The tables were very beaten up and aged, had obviously been stored outside and exposed to the weather, and one of them had globs of gum on the underside that they hadn't cared enough to freeze and scrap off. Luckily we covered them with linens so this wasn't noticeable. However, of the 30 chairs they delivered, they were all dirty and had black scuff marks all over them. We had to wash every one of the chairs to the best to our ability, but the black marks wouldn't come out even with a Mr. Clean Magic Clean Eraser. We ended up leaving three of the chairs in our garage because they were simply not presentable. We felt embarrassed even using the chairs, but luckily the linens, glassware and center pieces we had set up were attractive enough that they distracted away from the appearance of the chairs. They didn't even tell me when they were going to pick-up the chairs when we were done; they had an all-day window on the receipt. Had to call to get a real approximate time.

It's also not the first time I've had trouble with this store. They have constant stock-outs of on-sale items. You can almost assume that if the deal is good that they will stock-out, and if you take a rain check, it "may" be in the store 3 -...

Such a great place for all homeownership, I have been here several times and they have many of the items that you'd may not expect from a smaller home/Hardware store chain.

I was in this time to rent a walk behind Brush cutter. I rented it for 4 hour's, and the machine did a really great job. I was able to clear out about 1/4 acre in the 4 hour's that I had rented it for. I went through 2.5 tanks of ⛽ gasoline. Definitely gave this thing a workout, and put it through its paces! So if you're looking for a machine rental, I would recommend this location for all your needs. The staff is always eager to assist you, and they seem to knowledgeable in what they're selling.

I would definitely go back here again, they seem to have many things you might not expect from a Hardware store.

Great Job, Guy's. Keep up the good...

I dropped off a blower to have two screws replaced and when I picked it up they did services I didn't ask for or agree to have done to the tune of over $86. They couldn't understand why I was upset. No one got my permission to do the work, they just did it and told me to pay for it. If you take your car in for an oil change would you pay for a brake job too? The owner didn't even want to return my phone calls. Will never do business with them again. Make sure you get in writing what you want them to do or you may...