O'Reilly Auto Parts — Local services in Windsor

2 stars because they are close to me. Other wise staffed by young punk kids who are not knowledgeable. The stock is often in boxes on the floor, not the shelves, leaving me to dig through and find it myself (if they even have it). Lousy customer service, when I asked an employee about a product they told me to go look on the shelves to see if they had it. As another example a product was listed on the shelf at one price rang up at another. When I mentioned it to the employee all he said was this is what it says in the system. I suggested he could go back and look at the shelf. When he arrived at the shelf and saw the different price he asked what he wanted me to do about it. I suggested that he ring it up for the advertised price as shown on the shelf. At that point he repeated it is not what is in the system and I would have to talk to his manager. I said that is fine after which he says the manager may not be in until tomorrow. The price difference was only ~3% ($1). I guess price match guarantee only applies to other stores not for themselves. Went to the O'Reilly in Santa Rosa and very friendly and helpful with the giant sign up behind the cash registers (see photo). Definitely lack of training going...

jon helped me get stranded in the parking lot and offered zero help. an employee told me i could use a battery jumper right away (and it did say “fully charged” on the indicator). so i turn off my truck knowing from this advice i could use the jumper to start it. I paid $110, out the door. will it start? Nope. when it didnt start using the jumper (which in fact needed a charge overnight), he said. “oh i cant help you”. “guess you need to buy a battery or cables “. So, no “sorry”, no attempt to help me out. im outside trying to flag down a jump from a truck that can handle my diesel. (no he didnt offer that either). wish i didnt go there, wish i didnt trust these people - clearly dont know what...

Buzz and his crew go above and beyond to help you maintaining your vehicle or, even, when you have to make repairs yourself. I have personally saved thousands of dollars doing everything from oil changes to minor repairs. Employees must be well-vetted as I have never had a bad experience, they are helpful and eager to please. They will give you advice and troubleshoot with you when you are stumped. Parts are often available and reasonably priced.

Thank you Healdsburg O'Reilly's! ...