Hobby Lobby — Local services in Winston-Salem

On 12/21/22 I visited the Hobby lobby location in Winston Salem. I went in to purchase long sleeve black shirts. After I located the shirts, I was able to locate on the shelf I aske a young man if he could assist me or if he was able to get someone that was able to help me. He got me some assistance he sent the lady that was working in that department. She came over and looked through the shirts that were hanging up. I informed her at that time that I had already gotten the shirt from the rack that I needed from the selection. I asked her if she was able to look in the boxes that were sitting because the store had received shipment earlier during the day. At this time, she informed me that she had not processed them which she was meaning she hadn’t placed them on hangers and being to put them in their specific location. At this time, she asked me aren’t you the lady that call corporate on me, I looked at her and informed her I wasn’t from the area so I’m not sure what she was talking about. After i acknowledged she statement about 30s to a minute went by and she looked at me again and said, "You are the lady that called corporate on me about the t-shirts. I then told her again ma'am i am not sure who you think i am but I'm not from here and I asked for her to get her manager. Because at this point i felt discriminated against. Because if I had been the lady that called in in her she wasn't offering to assist me in any manner. The manager did come out and ask what i was looking for at that time i spoke to he because he didn't speak, and I then informed him of the sizes and color of shirt that i needed. The lady that worked un the department came up to him and begin to talk about the situation again. And wanted to apologize but still said I thought you were someone else. This is the worst customer service that i have ever received. If I wasn’t in need of the shirt for an order that i was fulfilling, then i would not have purchased them items. With everything that hobby lobby stands on as well as how you all operate daily. I am EXTEREMLY DISSATISIFED with this entire interaction. If hobby lobby wasn’t my largest craft store in my area and carried the items i need to run my business daily. A person of this character will ruin a business and she has made me feel unwelcome in any hobby lobby that i may decide to visit...

I went in today with my toddler to look for decorative pillow covers. My daughter was in her stroller and I was bent down looking at all of the different covers and checking the measurements. I was holding a few of them up side-by-side to see how they would look on my couch. About a minute in, I felt someone staring at me. I turned around and an elderly employee was watching me. I figured she was just stocking the end cap or waiting to stock something and I was in her way. Until about 30 seconds after I looked at her she said: “PLEASE don’t do that!!!” I turned to look at her and said “Excuse me?” Because I wasn’t doing anything besides holding the pillow covers and looking at them. There was no reason for her to be watching me. She said “I said, please don’t do that.” I asked her “Don’t do what?” She said “Don’t open the pillow covers!” I said “I literally haven’t tried to open them nor am I going to.” She said “Well it looked like you were, and it’s hard for me to put it back together because the sticky part won’t close after it’s been opened. It’s a lot of work.” I just looked at her and said “I’m not going to open them.” She continued to watch me until I left the aisle.

She’s lucky that I had my child with me and I was having a good day, or she would’ve gotten an earful and so would the manager. NO employee should be harassing customers like this. I’m a full grown adult who had her kid with her, trying to shop for pillow covers in peace. I certainly didn’t have an old lady chastising me like I’m an insolent child on my bingo card today, but alas… To the managers of this Hobby Lobby, maybe ask corporate to change the packaging of your pillow covers so your WELL past retirement-age employees have an easier time closing them back. It’s not my fault that she hates doing her job. I...

really like Hobby Lobby, despite the fact that their prices are a bit higher than other crafts stores. They do have more unique and a larger selection of items to make up for it though.

I love their home decor and they are constantly putting different selections of items on sale. When items go out of season they are typically 66% off and a lot of the in season home decor is 50% off. There is even a 90% off section, I've have managed to find a couple gems for practically nothing.

If you are actually putting together a large project be warned if you need multiples of an item. I organized a baby shower for my best friend last year so I needed the same ribbon, twine, and flowers for the diaper cake, goody bags, raffle items, and other decor.

So Hobby Lobby sort of fell short for my immediate needs as they only stock 2-3 of each item in some of their craft areas. You probably wouldn't run into this issue if you only need 1-2 of an item.

They also put out their Christmas and Thanksgiving items in July. So brace yourself for that in 90 degree whether. I know that's just how retail is but in North Carolina as it is, we barely experience winter temps when it actually is Christmas. It kind of kills the experience.

The employees are pretty helpful and the cashiers are always very polite. Overall Hobby Lobby is a nice place to shop. Be on the look out for sale items and use those coupons for...